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Front Desk Agent Day/Night Auditor

posted April 22, 2019

Hyatt Regency Sonoma Wine Country
Santa Rosa, CA
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715762 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 
  • Position requires Night Audit Shifts

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hyatt Regency Sonoma Wine Country

170 Railroad Street
Santa Rosa, CA 95401

(707) 284-1234

155 Room Hotel

www.hyatt.com

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Our Hotel

Travelers can experience our brand new lobby and our newly transformed guest rooms. Guests will savor the romance and charm of a Tuscan villa set in the heart of Santa Rosa, California, at Hyatt Regency Sonoma Wine Country. If visitors are in search of the perfect Sonoma County event venue, they should look no further than Hyatt Regency Sonoma Wine Country. Our hotel in Santa Rosa Sonoma County hotel is the perfect place for any upcoming business trip or vacation.

What Guests Love:

  • Newly renovated lobby and 155 guest rooms and suites
  • Epicenter of Sonoma County, easy access to wineries, the coast, breweries and dining options; walking distance to over 12 restaurants, wine tasting room, and shopping
  • A 10ft crystal fire pit, complimentary wifi, local wine tasting in the lobby, and a full service restaurant and lounge onsite offering farm to table menus
  • 20,000 sq ft of newly renovated indoor meeting space and additional 20,000 sq ft outdoor flexible garden space