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Director of Operations

posted April 14, 2019

Sheraton Hartford Hotel at Bradley Airport
Windsor Locks, CT
Be A Part of Our Passionate and Committed Team!
537208 l

About This Job

Waterford Hotel Group

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

Reporting directly to the General Manager, this senior leadership position functions as the business leader for all areas of operations, including Rooms and Food and Beverage. Responsibilities include executing flawless guest experiences, revenue generation, cost and policy controls, staffing, safety and sanitation.  Ensures implementation and delivery of the Sheraton brand standards and initiatives to exceed guest expectations, increase profit and market share.  Manages front of house and back of house operational departments, with clear and specific goals and accountability.  This position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.  

Job Requirements

  • 4-year degree from an accredited university in Hospitality Management or equivalent;  
  • 10 years’ experience in hotel operations management, or related professional area. 
  • Food and Beverage Manager experience in full service/convention hotel.
  • Rooms and Related Manager experience in full service/convention hotel. 
  • Sheraton brand experience strongly desired. 
  • Ability and willingness to work flexible hours including weekends and nights as business requires. 
  • Strong desire to develop into a General Manager.
  • Strong customer relations skills and leadership capability.
  • Excellent verbal and written communication and presentation skill
  • Detail oriented.
  • Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards.
  • Must be able to pass a background check as well as be drug free


We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more



About This Employer

Sheraton Hartford Hotel at Bradley Airport

1 Bradley International Airport
Windsor Locks, CT 06096

(860) 627-5311

237 Room Hotel

About the Sheraton Hartford Hotel at Bradley Airport

The 237-room Sheraton Hartford Hotel is located inside the Bradley airport complex, with an elevator from the indoor, underground 300-car parking garage providing direct access to the hotel and Bradley International Airport terminals. The Sheraton has been renovated to include new bedding, bathrooms and amenities. On-site amenities of the 10-story hotel include a Concierge Floor and lounge, an indoor swimming pool and complete exercise facility, high speed Internet access, fifteen meeting rooms, a full-service restaurant, lounge, Starbucks Cafe and grand ballroom to accommodate meeting and banquet functions up to 400 people.