Do you have a keen eye for details? Are interested in taking a lead position in Housekeeping?
Inspect the work activities of room attendants, lobby attendants, and utility associates by inspecting the cleanliness of guestrooms, bathrooms, corridors, and lobby to ensure a clean and well maintained product is presented to every guest.
Ensure the highest cleanliness standards are maintained and will direct associates to correct any deficiencies.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Ensures status is updated in PMS system and guest room status is communicated to the Front Desk in a timely and efficient manner.
Assist with orientation, in-service training, explain policies, work procedures, and to demonstrate use and maintenance of equipment.
Works with manager on guest complaints regarding housekeeping service and equipment, and takes corrective action.
Responsible for any lost and found on day of service will record and follow up with Front Desk for returning property to guests.
Completing graded inspections of public areas and houseperson’s checklists.
Initiate and coordinate with maintenance to ensure that maintenance requests are initiated on a timely basis and that property is maintained in a like-new condition.
Inspect all areas of the hotel (rooms, public space, back of the house, grounds) to ensure sanitation, brand and health standards are met.
Take monthly inventories and purchase supplies within budgeted guidelines. Ensure that employees have a sufficient amount of necessary supplies.
Inspect work performed to ensure it meets specifications and established brand and hotel standards.
Maintain confidentiality of proprietary information and protect company assets.
Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
Display good customer relation skills and take initiative to greet guests in a friendly manner.
Examine carpets, drapes and furniture for stains, damage, or wear.
Check and count linens and supplies. Aid in budget and inventory control through supervision of employees’ use of linen, supplies and equipment.
Ensure key control policies and safety procedures are being followed.
Issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of housekeeping operations.
Other duties/ responsibilities as requested by manager/supervisor.
Strong project management skills; managing time effectively and prioritizing for results
Ability to plan resources effectively, anticipate obstacles and develop solutions
Highly resourceful, flexible and creative in solving problems
Ability to work on multiple projects and execute with a high level of quality and accuracy
Excellent written, verbal and presentation skills
Excellent decision making skills
Ability to assess and analyze statistical reports
Strong inter-personal and organizational skills
Ability and desire to adapt quickly to change.
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Ability to work in a fast pace environment.
Ability to work a varied & flexible schedule understanding that the hotel is operating 24 hours a day, 365 days of the year including weekends and holidays.
Associate Degree or Bachelor Degree in related field (i.e. : Hotel Management, Business Management) Preferred.
Preferred: Minimum of 2 years in hotel inspector experience
Preferred: Minimum of 2 years in housekeeping experience
This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
experience a plus
Whether you're in town for a business event, wedding, group gathering or weekend getaway, the chic, The VERVE Hotel is the only name you need to know for the best accommodations in the area. From our amazing specials and packages to our incredible service to the gorgeous meeting and event space designed to meet your needs and exceed your expectations, our full-service hotel in Natick, MA offers everything you require for a most enjoyable stay in the greater Boston area.
For breakfast, lunch, and dinner, you don't have to go far for great food when you stay at The VERVE Hotel. Our luxurious, Boston area hotel offers creative cuisine at the Pantry restaurant. Our signature restaurant champions the art of American cooking for power breakfasts, social lunches, and business dinners. Reminiscent of a modern-day version of Julia Child’s kitchen, Pantry is a treasure trove of design features that weave culinary “tools of the trade” into the room’s architecture. “Chandeliers” of silverware, walls constructed of rolling pins and muffin tins, and video monitors showing episodes of such iconic cooking shows as Julia Child’s The French Chef and Graham Kerr’s The Galloping Gourmet alongside Rachael Ray’s 30 Minute Meals and Emeril Lagasse’s Emeril Live. The Pantry menu is what truly takes center stage in the Pantry, with a modern and clever take on American comfort food. Fresh seafood, prime cuts of meat, composed salads, sandwiches, and desserts give a deliberate nod to regional influences of the American cooking scene.
Violet Thorn is the hotel’s chic new lounge serving premium hand-crafted cocktails from seasoned mixologists and a fine selection of small plates and flatbreads from the Violet Thorn kitchen. The stunning interior design of the room blends supple fabrics and textures with artful use of lighting; a water wall, fireplace and media wall accentuate the venue’s vibrant ambiance.
The Verve Hotel has guiding principles of...Engage. Express. Live More! We deliver these principles through our brand promise and our service delivery.
Grooming and Appearance Standards of The VERVE Hotel
In addition to the following standards, visible tattoos, body painting, and body piercing jewelry are prohibited. All tattoos must be covered by the uniform. Associates will always appear crisp, polished, and well fitted, and will wear a name badge on their left lapel. A fresh, clean appearance is required and achieved by daily bathing and grooming.