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Assistant General Manager

posted April 17, 2019

SpringHill Suites Austin Round Rock
Round Rock, TX
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About This Job

We are currently hiring for an Assistant General Manager at the Springhill Suites Austin Round Rock.The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline’s multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies.

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
  • Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

A strong predictor of success for the Assistant General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary

Key Accountabilities:

  • Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!
  • Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
  • Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!
  • Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days

Experience/Education:

  • Bachelor’s degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Hotel experience
  • Opera and M3 system experience
  • Must have solid Operations Manager experience within a Select Service and/or Extended Stay property
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

SpringHill Suites Austin Round Rock

2960 Hoppe Trail
Round Rock, TX 78681

1-512-733-6700

104 Room Hotel

www.marriott.com

Explore Austin while staying at our Round Rock hotel

Discover a refreshing change of pace from other Round Rock, TX hotels at SpringHill Suites by Marriott. Stylish and relaxing, we provide the perfect accommodations for business travel, weekend getaways and small group events. Enjoy our prime location moments from the brand new Round Rock Sports Center – and within walking distance of local dining, Round Rock Premium Outlets and Dell Diamond. The Texas A&M Health Center, Dell Computers, and TECO Westinghouse are also nearby, not to mention lively downtown Austin. At day's end, our spacious Round Rock hotel suites offer everything you need for a great night's rest. Our suites are 25% larger than those at other extended-stay hotels in Round Rock and include complimentary high-speed Internet, a mini-fridge, microwave, a pull-out sofabed and 32" LCD TV. In the morning, enjoy a complimentary hot breakfast buffet, a dip in our indoor pool or a healthy workout. Smart for business or vacation, make SpringHill Suites your choice in Round Rock hotels.