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Guest Service Representative

posted April 17, 2019

The Raphael Hotel
Kansas City, MO
The Raphael Hotel is an award-winning hotel, and we are seeking only the best to join our team of professionals. The Raphael hotel conducts a very thorough screening process for all new hires starting with a personality screening. We are only looking for the best and the brightest individuals with a
493265 l

About This Job

What you will be doing

  • Front Desk, Bell/Valet, and Reservations departments.
  • Delivering excellent customer service.
  • Upholding and exceeding Marriott and Forbes standards.
  • Learning Opera PMS, MARSHA, and other Marriott applications.


The ideal candidate for this position

If you have strong customer service skills paired with a smart & professional appearance, you will be a perfect addition to the team. 

Additional characteristics and skills:
  • Positive and professional attitude 
  • Confident team member with a passion for hospitality
  • Quickly and efficiently completes tasks
  • Organized with strong attention to detail
  • Impeccable guest service
  • Adaptability
  • Ability to multitask
  • Works well alone and with others
  • Works well under pressure
  • Flexible


  • Competitive compensation varies on experience.
  •  Medical Insurance
  •  401K


  • We Drug Test
  • We Verify Work Authorization using E-Verify


Compensation: 11.00


About This Employer

The Raphael Hotel

325 Ward Parkway
Kansas City, MO 64112

(816) 756-3800

126 Room Hotel

Hotel Jobs & Employment at The Raphael Hotel

The Raphael Hotel, Kansas City's Original Boutique Hotel on the Country Club Plaza, has been voted one of the top 500 hotels in the world by Travel & Leisure magazine.

The Raphael is patterned after Europe's finest boutique hotels. It is our philosophy that people are the most important resource for the successful operation of our hotel. At The Raphael we strive to find the right associate for the right job. We embrace training programs with associates and believe in continuous improvement for every position.

We are seeking enthusiastic, self-motivated, service minded and flexible individuals. Candidates should have the desire and commitment to provide excellent customer service in all aspects of their position. Candidates should have a minimum of 1-year relative experience in the position for which they are applying. We offer a fun work environment, competitive wages, bus pass discounts, health/dental insurance, 401k and lodging discounts.

We are proud to be an Equal Opportunity Employer and drug free work environment. Come join our family and be a part of the on-going tradition of this award-winning, historic Kansas City landmark hotel.