Search 16,984 current hospitality jobs

Front Desk Agent

posted April 17, 2019

Hilton Garden Inn Boston/Waltham
Waltham, MA
Apply
702971 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Apply

About This Employer

Hilton Garden Inn Boston/Waltham

420 Totten Pond Road
Waltham, MA 02451

(781) 890-0100

Follow us:

At A Glance

Located in the center of the Massachusetts Route 128 technology belt and 30 minutes from downtown Boston, the Hilton Garden Inn Boston/Waltham hotel helps guests make the most of their time in the area. Great transport links keep them in easy reach of some of the area’s top sites and attractions.

Guests can stay connected with complimentary WiFi and a 24-hour business center. They can head to the fitness center for a workout or take a dip in the pool. We offer a cooked-to-order breakfast and delicious dinners at the Great American Grill®. Our Waltham hotel offers a choice of unique function rooms, making it the perfect venue for a visitor's next Boston meeting or celebration.

  • Waltham hotel in the heart of the Route 128 technology belt
  • 30 minutes from Boston
  • Complimentary WiFi and 24-hour business center
  • Indoor pool and fitness center
  • Four flexible function rooms including a Presidential Ballroom