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Dual Sales Coordinator

posted April 18, 2019

SpringHill Suites Baltimore Downtown/Inner Harbor
Baltimore, MD
655171 l

About This Job


OTO Development is pleased to present an exciting career opportunity for a Dual Property Sales Coordinator for our beautiful properties at Springhill Suites and Hampton Inn & Suites Baltimore, MD.

As an important member of our Sales & Marketing team the Dual Property Sales Coordinator delivers targeted revenue to the assigned hotels by responding to inquiries received at the property and by pulling business through from existing accounts.  The Coordinator supports the efforts of other sales professionals in developing account and brand relationships, in reporting results and in driving customer loyalty through delivery of exceptional service.

  • Acts as primary sales professional for one or more market segments identified as revenue generators for the properties.
  • Proactively identifies, qualifies, and solicits new business opportunities through account and market penetration and saturation.
  • Works collaboratively with other members of the hotels’ teams to ensure sales efforts are coordinated, and complementary.
  • Identifies, qualifies and maintains lead sources and active accounts through telephone contact, site tours, and inside and outside appointments.
  • Responsible for execution of action plan outlining planned sales activities for the week, month, and quarter for the assigned market segment.
  • Secures the best sales opportunities for the hotel based on market conditions and hotel needs and conducts hotel tours and site inspections for potential customers.
  • Use available tools to understand competitors’ strengths and weaknesses, and knows how to sell against them to targeted market segments.
  • Creates detailed customer account records, correspondence, sales agreements, proposals, and thank you letters for own accounts or in support of other sales professionals.
  • Travels to customer locations on sales calls.  May be required to travel to location, transport materials and make presentations on short notice.
  • Communicates with internal customers and resources to ensure effective guest service.
  • Partners with Operations in providing a customer experience that exceeds the customer’s expectations.
  • Acts as customer liaison with hotel during customer stay ensuring daily needs are met and to ensure overall customer satisfaction. 


Since 2004, OTO Development (OTO) has delivered excellence in hospitality and is one of the fastest-growing hotel development and hospitality management companies in the nation. Recognized as an industry leader OTO develops, owns and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. OTO has a collective history of over 530 properties, a management portfolio of over 65 properties, plus an exciting pipeline of projects. For six years OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work®. As one of the fastest growing companies in the lodging industry, we are uniquely positioned to offer career opportunities with high growth potential.


  • Ability to understand and execute and support customer service standards and applicable brand standards.
  • Ability to work collaboratively with hotel service team in providing exceptional customer service.
  • Superior guest relations skills.
  • Excellent telephone sales skills with overall sales skills and an ability to effectively close a sale.
  • Excellent verbal and written skills.
  • Operational knowledge and/or appreciation of operational challenges.
  • Exhibits self–confidence, energy and enthusiasm.
  • Works collaboratively to achieve team and individual goals.
  • Proficiency in business software, including SalesPro, MS Excel, Word, Powerpoint.

About This Employer

SpringHill Suites Baltimore Downtown/Inner Harbor

120 East Redwood Street
Baltimore, MD 21202


99 Room Hotel

Renovated Downtown Baltimore, MD Hotel

The SpringHill Suites Baltimore Downtown/Inner Harbor hotel’s convenient location offers a quick commute to popular attractions such as the Baltimore Orioles at Camden Yards, the National Aquarium, University of Maryland, and the Baltimore Convention Center. Travelers will enjoy our downtown Baltimore hotel’s complimentary hotel-wide WiFi and daily hot breakfast buffet. We offer spacious studio suites with 1-bedroom and 2-bedroom options that include plush Marriott bedding, a wet-bar with a mini-fridge and microwave, a sofa-sleeper, and premium HD channels on the flat-screen TV to relax to after a busy day of exploring. Our hotel in downtown Baltimore offers two onsite meeting spaces as well as a 24-hour fitness center with cardio equipment and free-weights as well as a 24-hour business center. Be sure to stop by Harborplace & The Gallery, Baltimore’s go-to shopping destination, or enjoy a fun evening out on the town at Power Plant Live!, one of the city’s popular entertainment districts.