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Ballroom Kitchen Supervisor

posted April 18, 2019

Arizona Grand Resort & Spa
Phoenix, AZ
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693545 l

About This Job

Summary of Position:

The Ballroom Kitchen Supervisor is responsible for training, supervising and working with all Banquet Kitchen cooks in order to prepare, cook and present food according to resort standards.  Delegates cleaning and production tasks as necessary.  Aids in creating quality food products for all aspects of banquet facilities to meet high standards of quality and drive guest satisfaction. Coaches and mentors ballroom kitchen staff. Develops good relationships with service staff with a focus on ongoing training and fostering a team environment.

Essential Functions:

  • Audit food storeroom items to maintain consistent quality of products and ensure adherence to all health code requirements. Enforce safety procedures and cleanliness.
  • Train, supervise and participate in activities of chefs, cooks and stewards. Maintain controls in accordance with productivity standards.
  • Monitor staff performance, product quality and production flow. Analyze feedback from clients and take action to implement improvement when needed. Maintain a working rapport with all hotel staff for efficient operation and service to clients.
  • Assist in creating and implementing new menus for all aspects of banquets based on current food trends and regional tastes. 
  • Develop innovative menu selections for special banquet themes and parties in accordance with client budgetary considerations and expectations.
  • Review all event orders and supervise production taking into account variables such as waste, size of function, demographic of event, cost and inventory.
  • And perform any other duties assigned by the Executive Banquet Chef, Executive Chef or Management. 

Qualifications:

Education: High School Diploma or equivalent preferred. Graduation from accredited Culinary school preferred.

Experience: 3 years as Banquet Chef or Sous Chef in high volume luxury hotel environment.

Certificates or Licenses:  Maricopa County Food Handlers Card.

Knowledge, Skills, and Abilities:

  • Ability to work in confined spaces.
  • Ability to perform duties with in extreme temperature ranges for long period of time
  • Ability to work on slippery and wet surfaces for a continuous period. 
  • Ability to read, write, and speak English to comprehend and communicate job functions.
  • Considerable knowledge of mathematical skills (addition, subtraction, multiplication, and division) necessary to interpret reports and budgets.
  • Ability to meet deadlines and follow up effectively on assignments. 
  • Extensive knowledge of creative menu development, insight to marketing, cost and wage control.
  • Thorough knowledge of food products, standard recipes and proper preparation to include ethnic cuisines and “Fusion” cooking. 
  • Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
  • Additional language ability preferred. (Spanish) 
  • Finger/hand dexterity in order to operate food machinery.
  • Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 400 lbs. on a continuous schedule. 
  • Ability to supervise large staff and accomplish goals on a timely basis.
  • Ability to conduct meetings, menu briefings and maintain effective communication lines between line staff, reporting supervisors, peers and Executive Banquet Chef.
  • Ability to stand, walk, and/or sit continuously to perform essential functions for an extended period of time.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy.
  • Collect accurate information to resolve conflicts and use approved managing techniques. 
  • Hearing and visual ability to observe and detect signs of emergency situations, distinguish product, taste, texture and presentation and observe preparation.
  • Artistic ability to create theme menus.

Personal Characteristics:

  • Organized, articulate, diplomatic, well-groomed, and comfortable with media exposure.

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.


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About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

www.arizonagrandresort.com

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants


About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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