posted April 9, 2019The Boardwalk Beach Resort
Full time, year round position with benefits
FRONT DESK RESERVATIONIST
Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Will be responsible for maintaining an inventory of vacancies, reservations and room assignments for the hotel.
Must possess a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Reports any unusual occurrences or requests in a timely manner to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers' privacy.
Maintains a high level of professional appearance and demeanor.
Supply guests with directions and information regarding any local areas of interest, as well as property amenities, services, and hours of operation.
Please forward resume for consideration
Compensation: 10.00 + per hour
Whether you seek a romantic getaway for two or an adventure-filled escape for the whole family, our hotel is the perfect setting for making each moment unforgettable.
The BOARDWALK BEACH RESORT is where you want to be! On the ocean in the heart of Myrtle Beach, SC, we are close to a vast array of attractions, restaurants, and shops, including Broadway at the Beach, Pelicans Baseball Stadium, Nascar Speed Park, Pavilion Nostalgia Amusement Park and the Convention Center.