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Guest Service Associate

posted September 16, 2019

DoubleTree Suites by Hilton Hotel Bangalore
Bangalore, Karnataka, India
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660473 l

About This Job

Description

A Guest Service Associate is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.



What will I be doing?

As a Guest Service Associate, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage guest queries in a friendly, timely, and efficient manner
  • Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
  • Ensure knowledge of menu and all products
  • Ensure mis-en-place is well stocked at all floor stations
  • Follow correct reporting procedures if faced with issues
  • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  • Comply with hotel security, fire regulations and all health and safety legislation

Requirements

What are we looking for?

A Guest Service Associate serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








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About This Employer

DoubleTree Suites by Hilton Hotel Bangalore

Iblur Gate, ORR-Sarjapur Road Jct
Bangalore, Karnataka 560102
India

+91-80-67656565

172 Room All Suite

doubletree3.hilton.com

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At A Glance

Conveniently located in the commercial business district of Outer Ring Road-Sarjapur Road, DoubleTree Suites by Hilton Bangalore is between 5 and 30 minutes’ drive from numerous IT/ITES Tech Parks, and offers comfortable 36-93 sq. m. purpose built studios and suites ideal for both transient business travelers and long stay guests.

Each spacious guestroom features a private balcony with a sit-out, multiple storage spaces and a well-equipped kitchenette to cook and dine in the privacy of your room. Enjoy access to temperature controlled swimming pool on the terrace with a panoramic view of the city below. Savour exotic Pan-Asian dishes at Asia Alive or unwind in an uber-cool lounge bar at Equinox.

Experience personalised services for your grocery purchases or in finding educational solutions for your children. The double gated entrance, special amenities for lady travelers, access to entertainment centers and other leisure hotspots in Bengaluru are designed to make your relocation to the city hassle free.

Explore the benefits of Hilton Honors that rewards you points on your stay as well as miles that you travel to reach us. Experience the DoubleTree by Hilton signature services such as the Signature Bedding, Requests upon Arrival™, Wake-Up DoubleTree Breakfast™, as well as fitness centre and bath amenities. Check in to the DoubleTree Suites by Hilton Bangalore and enjoy stylish comfort, a warm welcome and a signature DoubleTree chocolate chip cookie, every time.