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Lobby Grill Server Part-Time

posted May 19, 2019

Arizona Grand Resort & Spa
Phoenix, AZ
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About This Job

Summary of Position:

The Server is responsible for the service of food and/or beverages to include taking the order and delivering the ordered items to the guest in a friendly, courteous, and timely manner. 

Essential Functions:

  • Check and maintain proper set-up and cleanliness of service station before, during, and after shift
  • Greets guests in a friendly and courteous manner and explains all specials and/or promotion.
  • Record the guests’ orders, up-selling when applicable.
  • Inputs orders into point of sale system to inform kitchen an order was placed.
  • Retrieve order from the kitchen, confirm accuracy and deliver food/beverages to guest with appropriate condiments.
  • Abide by all State, Federal, and Resort liquor regulations.
  • Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction, offering dessert and/or coffee when applicable
  • Presents the guest with the check promptly, thanking them and inviting them to return.
  • Other supportive functions as determined by the supervisor. 

Qualifications:

Education: High School Diploma or equivalent preferred. 

Experience: 1 year high-volume experience preferred. 

Certificates or Licenses: Current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

  • Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
  • •Knowledge of appropriate table settings, service ware, and menu items
  • Ability to remember, recite and promote a variety of menu items
  • Ability to transport large trays of drinks through a crowded lounge
  • Ability to operate beverage and toast equipment
  • Ability to operate a Micros touch screen and follow point of sale procedures to pre-check an order and close out a check.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
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About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

www.arizonagrandresort.com

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants


About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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