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Guest Service Agent Part-Time

posted May 1, 2019

Embassy Suites Akron-Canton Airport
North Canton, OH
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About This Job

The Embassy Suites Akron - Canton Airport is looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us.JOB DESCRIPTION

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

 

Benefits

Our full time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit

 

Our full time associates after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much Much More....

Compensation: 11.00

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About This Employer

Embassy Suites Akron-Canton Airport

7883 Freedom Avenue NW
North Canton, OH 44720

(330) 305-0500

150 Room All Suite

embassysuites3.hilton.com

At a Glance

Ideally located in a beautiful suburban area near the Airport, Embassy Suites Akron-Canton Airport offers the perfect base for business trips and corporate meetings, as well as leisure visits to this historic Midwestern area.

Our contemporary two-room suites offer enough space to stretch out and relax. Each suite boasts a comfortable living area with sofa bed and modern amenities such as a 42-inch LCD TV and WiFi. A coffee maker, fridge and microwave will also make you feel at home. Maintain your exercise regime in the well-equipped fitness center or swim lengths in the heated indoor pool.

If business is on the agenda, we offer over 6,000 sq. ft. of meeting and event space for business meetings, weddings and special events with up to 500 guests.