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Front Office Manager

posted April 22, 2019

Park Hyatt Chicago
Chicago, IL
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35987 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About This Employer

Park Hyatt Chicago

800 North MI Avenue
Chicago, IL 60611

(312) 335-1234

198 Room Hotel

parkchicago.hyatt.com

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Our Hotel

Park Hyatt Chicago embodies an ambiance of discreet, high-style residential lifestyle and a sublime Gold Coast location. Experience a luxurious urban vibe and passionate hotel service in the heart of Chicago’s Gold Coast on the prestigious Magnificent Mile. Surrounded by the energy of downtown Chicago, our intimate luxury hotel is the perfect place for enjoying the most exciting attractions in downtown Chicago - from live entertainment to acclaimed art museums to glamorous boutiques and trendy restaurants.

Park Hyatt Chicago offers all the amenities you need for relaxing, working, dining, meeting and exploring Chicago. Our hotel offers indoor valet parking, a full business center available 24 hours a day 24 hour concierge, and magnificent art throughout the hotel Indulge in our exclusive Hyatt E-Concierge service that allows you to request everything from welcome amenities, to spa appointments to dinner reservations prior to your arrival. Be our guest, and enjoy the warmly dignified service it is our pleasure to provide at Park Hyatt Chicago.