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Evening Call Center Floor Supervisor

posted July 9, 2019

Vacation Myrtle Beach
Myrtle Beach, SC
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If you are interested in establishing a solid career and taking giant strides in personal growth, Vacation Myrtle Beach and Shine Studios is just the family you’re looking for. Come work for a TEAM that ROCKS!!!!
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About This Job

Vacation Myrtle Beach is seeking candidates for an Evening Call Center Floor Supervisor. Vacation Myrtle Beach is a cooperative of 14 oceanfront resorts in Myrtle Beach, SC with over 3400 accommodations ranging from hotel rooms to condominiums and beach houses. The resort group offers a wide array of amenities including restaurants, water parks and tons of other water features, large arcades and entertainment centers, and much more. Shine Studios is the central reservations contact center handling inbound and outbound sales calls pertaining to hotel reservations. 40 seat facility with both in-house and remote agents.

Summary

The Evening Call Center Floor Supervisor oversees call center staff and is responsible for assigning tasks, motivating and disciplining employees while monitoring call volume, occupancy, performance. This is a fast paced position requiring constant movement throughout the call center sales floor throughout the entire shift. This is a 2nd shift/evening schedule position; 4 PM – Midnight, Tuesday – Saturday. Schedule flexibility required to cover PTO and special events.

Responsibilities

  • Monitors call volume, occupancy and staffing throughout the day and makes adjustments as needed to maintain optimal performance metrics
  • Maintains continuous improvement through trend reporting analysis and metrics management
  • Demonstrates a commitment to performance; anticipates, meets and exceeds expectations by solving problems quickly and effectively making staffing issues a priority
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Identifies creative ways to reduce cost by streamlining processes and systems
  • Offers new ideas and suggestions for improvement.
  • Confers with call center managers on complex or unusual situations.
  • Ensures 100 percent adherence to all company policies and procedures
  • Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information
  • Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
  • Understands and embraces the business and call center operations strategic direction. Performs other duties as assigned.

Requirements

  • 3 or more years of call center experience in collections/sales/hospitality/technical support.
  • 1 or more years of supervisory experience.
  • Ability to report to work with minimal attendance issues

We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Vacation Myrtle Beach and Shine Studios, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Vacation Myrtle Beach’s unique culture.

If you are interested in establishing a solid career and taking giant strides in personal growth, Vacation Myrtle Beach and Shine Studios is just the family you’re looking for.


Apply

About This Employer

Vacation Myrtle Beach

1144 Shine Ave
Myrtle Beach, SC 29577

(866) 251-5522

Corporate Office

www.vacationmyrtlebeach.com

About Us

Vacation Myrtle Beach is one of the leading resort hotel and condominium marketing groups on the Grand Strand, and managed by Legacy Business Solutions, LLC. Our properties are diverse and host all kinds of guests: travelers, golf enthusiasts, special business and social groups, weddings, and more!

Vacation Myrtle Beach is the official vacation site of Myrtle Beach, South Carolina. Featuring nearly 4,000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach also provides information on Myrtle Beach's hottest attractions, theaters, golf, shopping, dining and more. 

 

Core Values

  • We are a family committed to integrity, faith, and a vision of growth
  • We "WOW!" by exceeding expectations
  • We make it happen with passion and determination
  • We teach and learn together through communication
  • We serve with a smile
  • We embrace and drive change 
Our Vision Statement 

To give our guests the most exciting, fun-filled, and enjoyable vacation experience ever!