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Front Desk Agent

posted April 1, 2019

The Standard Spa Miami Beach
Miami Beach, FL
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Located on Belle Isle, steps away from the action on South Beach, The Standard Spa, Miami Beach is less a "hotel," and more a spa with guest rooms. Set amidst peaceful tropical gardens, the breezy, soothing rooms feature private terraces, many with outdoor soaking tubs.
760895 l

About This Job

The Front Desk Agent is directly responsible for the smooth operation of the Front Desk in conjunction with all other departments of the Hotel to ensure a positive guest experience.  Ability to perform duties in PBX, Reservations, and Concierge positions. Proficiency in the English language, including: written, oral reading, spelling and grammar.  Bi-lingual skills beneficial, but not required.  Strong communication, organization, problem-solving, follow-up and telephone skills.  Working knowledge of common computer programs.  Opera a plus.  Effectively manages time and is proactive in completion of tasks.  Able to project a professional, friendly and courteous image to guests.  Able to successfully work independently and as part of a team.  Able to work under pressure in a fast paced environment.

What you will be doing

  • Maintain the smooth and efficient operation of the Front Desk. Successfully complete all administrative functions of department such as, billing, report generation, registrations detail and check out procedures. Cross trained to perform responsibilities in PBX, Reservations, Concierge, and Bell departments.
  • Support and promote all hotel and company programs, policies and procedures. Able to respond properly in an emergency or safety situation.
  • Provide general information to guests and patrons regarding hotel services, hours of operation, key personnel, daily activities and special functions.
  • Committed to maintaining superior standards of quality, service, and cleanliness in the lobby area and at the desk. Consistently maintain a neat, organized and clean workspace and uniform
  • Effectively communicate and report any vital guest service information with Front Desk team through the Front Desk log. Maintain close working relationships with all departments of the hotel to ensure maximum productivity, and guest service. Develop and maintain relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service. Respond to guest comments effectively and promptly and follow up in order to ensure resolution. Assist in other areas of hotel if needed.

The ideal candidate for this position

  • At least 2 years hotel experience at Front Desk/Concierge position.
  • Proficiency in the English language, including: written, oral, reading, spelling and grammar.  Bi-lingual skills beneficial, but not required.
  • Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.
  • Flexible and reliable in scheduling.
  • Working knowledge of common computer programs. Opera a plus.
  • Strong communication, organization and customer service skills.
  • Able to work under pressure in a fast paced environment and meet deadlines.
  • Able to successfully work independently or as part of the team.
  • Ability to stand for long periods of time
  • Work in variable weather conditions
  • Ability to lift 25 lbs

Benefits

  • PTO & Personal Leave Days
  • Medical / Dental / Vision Insurance
  • Life & Disability Insurance
  • Employee Meals
  • Matching 401K plans
  • Company hotel / F&B Discounts
  • Use of Resort Facilities

Open Interviews

Visit us for open interviews every week on Wednesdays from 10am - 12noon and Thursdays from 1pm - 3pm.  Please bring your resume, and plan accordingly, Valet will NOT be validated. 

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About This Employer

The Standard Spa Miami Beach

40 Island Avenue
Miami Beach, FL 33139

(305) 673-1717

105 Room Hotel

www.standardhotels.com

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Located on Belle Isle, a lush residential island on the waters of Biscayne Bay, The Standard Spa, Miami Beach, is a holistic and hydrotherapy-oriented spa hotel. 

Inspired by global bathing cultures, self-teaching and healing, this contemporary spa encourages the communal, shared rituals of ancient bathing traditions with a Turkish-style Hamam, Roman waterfall, Aroma Steam Room, Finnish Sauna, Infinity Pool, and Mud Baths. Guest rooms feature private terraces with outdoor soaking tubs.  Guests and locals alike join in its wellness retreats and activations led by the world’s top yogis and practitioners.  At The Lido Grill & Bayside Restaurant, Chef Mark Zeitouni creates healthful options inspired by Mediterranean cuisine.