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Housekeeping Supervisor

posted May 23, 2019

Hyatt Regency Suites Atlanta Northwest
Marietta, GA
645294 l

About This Job

Job Purpose

The purpose of the Housekeeping Supervisor is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness.  

Supervisory Responsibilities 

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to:  interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Job Functions

  • Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation
  • Prepares work schedules in accordance with forecasted occupancy
  • Supervises the day to day activities of housekeeping staff
  • Maintains familiarity with cleaning equipment; fills out requisition orders as necessary
  • Oversees and conducts inspections of Public Space for efficiency and cleanliness
  • Insures public space meets and exceeds customer expectations for the appearance of the hotel
  • Conducts department training on a regular basis
  • Provides staff with the skills training to provide value added service to customers
  • Monitors service and teamwork on a regular basis and counsels associates as needed
  • Insures that guest rooms are within the standards of AURO and franchise hotels
  • Inspects all guest rooms each quarter; checks "In" house or "Stay-over Rooms" as necessary
  • Writes maintenance orders as needed. Conducts inventories as assigned.
  • Checks linen closets and carts for cleanliness and supplies
  • Trains associates on proper cleaning techniques
  • Uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers
  • Insures that all associates follow safety rules and procedures.  Takes corrective action where required to improve safety of work areas
  • Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports
  • Determines, communicates, and monitors achievement of standards of performance on a timely basis
  • Maintains proper linen pars, chemicals, and amenity inventories
  • Recommends purchases of products; remaining within budget
  • Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
  • Confers closely with the Executive Housekeeper at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
  • Coordinates staffing and payroll to conform with productivity and budgetary standards
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance


High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotel's is an Equal Employment Opportunity and uses E-Verify. All applicants are subject to a background check and substance abuse screening prior to any offers of employment. 


About This Employer

Hyatt Regency Suites Atlanta Northwest

2999 Windy Hill Road
Marietta, GA 30067

(770) 956-1234

202 Room Hotel

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Our Hotel

This all-suite full-service hotel offers the most spacious and comfortable lodging in the Marietta, Georgia area.  Hyatt Regency Suites Atlanta Northwest offers all you need for a successful stay - extra-large suites with separate work areas, delicious dining, flexible meeting space and the latest wireless technology.   

Enjoy your favorite Italian cuisine at Padella, our on-site restaurant and bar.  Conveniently located off I-75 at Windy Hill Road, this Marietta hotel puts you in the heart of the Northwest Atlanta business center, and just minutes from Buckhead, Downtown Atlanta and shopping at the nearby Cumberland Mall.  Suntrust Park, the new home of the Atlanta Braves, is minutes away and visible from the hotel!  Let our complimentary shuttle service transport you to & from your local destinations within a 3-mile radius of the hotel.  There is no time like today to book your weekend stay in Atlanta.  See our "Offers" page for more information on deals and specials at Hyatt Regency Suites Atlanta Northwest.  

Reward yourself with service and quality only this Hyatt Regency Suites hotel can deliver.  View our Hyatt Destinations Atlanta City Guide for insider information on local culture, restaurants, shopping, events and more.