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Manager, Labor Leadership Program

posted November 10, 2019

Interstate Hotels & Resorts
Arlington, VA
721140 l

About This Job


Interstate Hotels & Resorts is currently seeking a well-qualified individual for the position of Labor Leadership Program Manager.  The Program Manager, will act as an internal consultant to various departments.  The individual will perform labor analysis for all areas of the company, recommending best-way forward.  The individual will work extensively with third-part Labor Management System, ensuring that data is accurately maintained and that reporting is accurate and consistent with internal reporting. The individual will effectively manage complicated projects, collaborate with other departments and operate quickly and effectively.


The purpose of the department is to support the initiatives surrounding labor leadership as they pertain to operations within the organization.   The position must work well in a matrixed organization, as deliverables are to Operations, Finance and Labor Leadership.


  • Evaluate and report out on LMS success factors in a clear and cohesive manner. (10%)
  • Serve as subject matter expert for Interstate’s labor management system (LMS). (5%)
  • Create professional training materials to support rollout and enhancement initiatives associated with LMS. (15%)
  • Conduct both live and webinar format training and consultation for LMS to both one-on-one and large audiences. (20%)
  • Maintain LMS database on a regular basis. (25%)
  • Onboard new hotels by setting up property-level settings/configuration and communicate offboarding hotels to LMS provider. (10%)
  • Respond to trouble-ticketing system for user-initiated help-desk requests. (10%)
  • Complete special projects and ad hoc analyses for various departments. (5%)


Complete special projects and ad hoc analysis as required.

Knowledge and Skills:


Bachelor’s degree in hospitality management, finance, accounting or real estate required.


Three (3) plus years of experience in hospitality operations.

Experience with any labor management system as a user or administrator.

Skills and Abilities:

Knowledge of the lodging and/or real estate industries.

Solid proficiency in Microsoft Excel, Word and Power Point.

Advanced Excel skills must include advanced functions, formulas, pivot tables.

Experience in TM1 and or SQL a plus

Strong analytical thought process.

Deductive reasoning skills.

Excellent communication skills, both written and verbal.

Highly effective research skills.

Well-organized, self-starter.

Detail-oriented, ability to multi-task.

Respectful of deadlines.

Travel required: 5-6 times a year.

Hours Required:  45-55 hours per week.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.


About This Employer

Interstate Hotels & Resorts

2011 Crystal Drive, Suite 1100
Arlington, VA 22202

Corporate Office

Follow us:

Our Experience. Your Success.®

Our rich history spanning more than 60 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Interstate, from startup to stardom

From relatively humble beginnings in 1960, Interstate Hotels & Resorts has evolved to become a leader in the hospitality industry. Once the owners of a single property in Erie, Pennsylvania, we’ve expanded internationally and are now recognized as the leading U.S.-based third-party hotel management company. Along the way, we’ve forged partnerships with major brands in the industry and earned a reputation for high-quality, performance based operations.

Our Goal:

Is to exceed expectations. We strive to GO BEYOND for our Associates, our Guests, our Owners and our Communities.

Our Vision:

To be the leading, independent, multination hotel operator worldwide.

Our Mission:

We will achieve our GOAL and VISION above by:  #1 - Create a rewarding work experience for all our Associates. #2 - Provide exceptional service to our Guest. #3 - Generate superior returns for our Owners

Our Core Values

As a third-party hotel management company, it is our people and our culture that define who we are as a company, and where we want to go.

Interstate Hotels & Resorts holds fast to core values that shape how we operate, grow, and prosper, to ensure we achieve our mission to be the best. 

Do the Right Thing
Demonstrate empathy, honor and integrity in all that we do.

Think We, Not Me
Together as a team, we reach new heights in our work and community.

Be Your Best Self
We are engaged, move with purpose, and serve with enthusiasm.

Think Like a Guest, Act Like an Owner
Anticipate the needs of our guests and value our properties.