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Front Desk Supervisor

posted March 22, 2019

Captain's Quarters Resort
Myrtle Beach, SC
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Come join our "Outstanding" Team today....
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About This Job

Landmark Resort is seeking a FULL-TIME experienced Guest Services Supervisor.

Duties to include:

  • Constantly - Answer guest questions and offer information and assistance
  • Constantly - Answer telephones
  • Constantly - Check guests in and out
  • Constantly - Communicate with other departments to fulfill guest needs
  • Constantly - Maintain work area neat and organized
  • Constantly - Monitor reservations made and house count
  • Constantly - Monitor status of guest accounts
  • Constantly - Report all unsafe conditions immediately
  • Constantly - Update information in the computer systems as needed (i.e., post charges)
  • Frequently - Act as Manager-On-Duty when assigned
  • Frequently - Answer all complaints and concerns that occur during shifts.  If unable to handle, contact department manager or MOD
  • Frequently - Complete other duties as assigned by supervisor to include cross training
  • Frequently - Verify all shift work and deposits
  • Occasionally - Assist in the training and development of new Front Desk Clerks
  • Always - Follow checklist for required duties and timelines
  • Always - Read, pass on log and communicate with previous shift
  • Occasionally - Run reports and complete them

We are looking for an outgoing, upbeat personality, who has the gift of gab, is quick with a smile and genuinely loves working with the public. The candidate must thrive on being helpful, empathetic and courteous throughout the positive and not so positive experiences a guest may encounter or bring with them upon arrival. Experience in hotel reservations is a must, IQware software experience preferred, but not required. This is a FULL-TIME, year round position working various shifts/days, approximately 32 – 40+ hours per week. Interested applicants may apply in person at Captain's Quarters Resort located at 901 S. Ocean Blvd., Myrtle Beach, SC, or you may forward your resume. 

Who this job will appeal to

  • This person must possess an upbeat, outgoing, personality with the gift of gab. 
  • Must be quick with a smile and genuinely love working with the public.  
  • Experience in hotel reservation and IqWare a plus. 

 

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About This Employer

Captain's Quarters Resort

901 South Ocean Blvd.
Myrtle Beach, SC 29577

(800) 291-6545

228 Room Resort

www.captainsquarters.com

Our Resort

Captain’s Quarters Resort is a family vacation resort in Myrtle Beach, South Carolina. With a variety of oceanfront and ocean view Myrtle Beach hotel accommodations for guests to choose from, Captain’s Quarters Resort has something for every Myrtle Beach family vacation. This Myrtle Beach oceanfront hotel features many on-site activities and amenities for guests to enjoy. No matter what time of year you are looking to vacation in Myrtle Beach, Captain’s Quarters Resort has you covered with the Level 6 Entertainment Center. In this 2,000 square foot center guests can enjoy Myrtle Beach bowling at the 20-lane bowling alley, play a game of pool at the state-of-the art arcade or grab a drink from the Level 6 Bar. Water amenities at this one-of-a-kind south Myrtle Beach hotel include many seasonal outdoor water features like the Shipwreck Lagoon Pool, the outdoor lazy river and whirlpool, as well as several year-round indoor water features including an indoor pool and indoor lazy river - look no further for your Myrtle Beach kids' water park adventures. Captain’s Quarters Resort offers guests multiple Myrtle Beach dining options from breakfast at the oceanfront Vista 9 Restaurant to the full-service Loco Gecko Restaurant open for 3/4 of the year to the summertime Tipsy Turtle Pool Bar. Captain’s Quarters Resort is one of the top Myrtle Beach hotels. - See more at: http://www.captainsquarters.com/#sthash.G7MfbnQk.dpuf