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Guest Services Representative / Gallery Host

posted November 26, 2019

Hyatt Place South Bend/Mishawaka
Mishawaka, IN
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We seek a positive, service-oriented, energetic and self-motivated Guest Services Representative. The Guest Services Representative will report to the Guest Services Manager and will work closely with the Front Office team as well as other departments of the hotel. We offer very competitive pay.
670432 l

About This Job

Position Summary:

 The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver.  The hospitality industry is unique in that it requires commitment 24 hours a day.  Providing our guests with a great experience and anticipating needs to achieve the best possible service in the most caring and courteous manner so they will want to come back for more.


Responsibilities include but are not limited to:

 

  • Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
  • Communicate with all departments regarding in house VIP’s and any special needs.
  • Thoroughly complete all guest transactions.
  • Maintain an up to date working knowledge of all hotel amenities as well as any special events.
  • Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
  • Interact with team in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and Hotel policies.
  • Maintain house bank and handle all checks and cash according to Hotel policies and procedures.
  • Communicate all pertinent information to Managers and Supervisors.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Solicit guest feedback via guest comment cards.
  • Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.

Job Requirements:

                     

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills, both verbal and written. 
  • Strong skills in mathematics for basic computations and knowledge of Microsoft Office programs.
  • Must be available to work mornings, evenings, weekends and holidays.
  • Previous cash-handling experience preferred.
  • Organizational skills including follow-through, problem solving, and communication.
  • Ability to stand and walk for hours at a time.
  • Must be able to lift up to 15 pounds occasionally.
  • Requires grasping, writing, standing, sitting, walking, bending, climbing, listening and hearing ability and visual acuity.
  • High school or equivalent education required. 

 

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

 

EQUAL OPPORTUNITY EMPLOYER

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About This Employer

Hyatt Place South Bend/Mishawaka

215 West Day Road
Mishawaka, IN 46545

(574) 258-7777

121 Room Hotel

southbend.place.hyatt.com

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A popular South Bend Hotel

The Hyatt Place South Bend/Mishawaka, Indiana hotel is ideally situated minutes from one of the most popular area landmarks, the University of Notre Dame.  Our South Bend hotel's close proximity to the University makes it easy to catch a football game at Notre Dame Stadium or attend one of the many hosted seminars.  During your visit to South Bend Indiana enjoy shopping at the University Park Mall and a sampling of over 10 restaurants within half a mile of the Hyatt Place hotel.
 
Excellent service combined with the conveniences of home make Hyatt Place a popular choice among local hotels. Enjoy complimentary hot breakfast served daily and stay connected with free wifi throughout the hotel. Order freshly prepared meals or sip your favorite specialty coffee beverage 24/7 in our Gallery.
 
Nearby attractions include the Studebaker Museum, the Morris Performing Arts Center, Healthworks Kids’ Museum and the Snite Museum of Art.  For sports enthusiasts, our South Bend hotel is accessible to the Ice Box and Compton Ice Arenas home to a variety of hockey tournaments.  The Hyatt Place South Bend/Mishawaka is also within close proximity to Saint Mary’s College and Bethel College.  Business travelers appreciate our central location to top businesses including Edison Lakes Corporate Park, Bayer Corporation, Liberty Mutual, Northwestern Mutual, AM General, and St. Joe’s Medical Center.