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Director of Outlets

posted May 16, 2019

Hyatt Regency McCormick Place
Chicago, IL
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36079 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which includes Third Star restaurant, ARC Bar and Lounge, Sixes and Eights restaurant and The Market.
Duties Include:
  • Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house.
  • Develop and recommend the budget, concepts and objectives and manage within those approved plans.
  • Implement and maintain food & beverage sales/marketing programs.
  • Direct and oversee development of employees.
  • Hire, train, empower, coach and counsel, performance and salary reviews.
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations.
  • Coordinate outlet operations with other hotel departments to ensure efficient guest service.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement procedures to increase guest and employee satisfaction.
  • Exercise quality control for both food and beverage.
  • Maintain Hyatt standards of service and ensure their implementation.
  • Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
  • Coach and counsel employees to reflect Hyatt service standards and procedures.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
You're more than welcome.

Qualifications

  • Demonstrated ability to effectively interact with people
  • 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
  • Service oriented style with professional presentations skills
  • Proven leadership skills
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Experience in implementing new food & beverage concepts
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About This Employer

Hyatt Regency McCormick Place

2233 South Dr. Martin Luther King Jr. Drive
Chicago, IL 60616-9985

(312) 567-1234

800 Room Hotel

mccormickplace.hyatt.com

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$110 Million Expansion & Renovation Completed
Hyatt Regency McCormick Place is pleased to announce that its multi-million dollar expansion and renovation is now complete. The hotel’s owner, Metropolitan Pier and Exposition Authority (MPEA), has invested $110 million in the total renovation of the hotel, now Hyatt’s fourth largest hotel in the world and the fourth largest hotel in Chicago, providing a new guestroom tower, renovated outlets, meetings and public space. In partnership with McCormick Place Convention Center, Hyatt Regency McCormick Place can confirm short-term in-house meetings into the largest collection of first class meeting space in the Western Hemisphere.
 
 
Step into Hyatt Regency McCormick Place where our luxurious wood paneled lobby filled with comfortable leather seating groups dispels your preconceived notion of conventional hotels immediately. Here, chic yet inviting décor, superb service and luxurious amenities enhance your guest experience from the moment you enter our welcoming Chicago McCormick Place hotel. Take in the incredible views of downtown, Lake Michigan and the Museum Campus from contemporary guestrooms and enjoy a hotel located conveniently near Soldier Field. Savor a variety of delicious cuisines in our popular McCormick Place hotel restaurants. Relax in our indoor pool and StayFit™ fitness center.

Connected via enclosed sky-bridge to North America's largest convention center, Hyatt Regency McCormick Place offers the most comprehensive event venues of all hotels in Chicago, Illinois; making us ideal for everything from group meetings to reunions and weddings. No meeting is too large. With thoughtful features designed to pamper every guest, natural lighting throughout and an attentive staff, our versatile McCormick Place Chicago Hyatt hotel remains the preferred choice for visitors year after year, with over 2.8 million square feet available for meetings and events.

View our Hyatt Destinations Chicago city guide for insider information on local culture, restaurants, shopping, events and more near our McCormick Place Chicago hotel location.