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Front Office Assistant Manager (OEM)

posted April 24, 2019

The Westin Bonaventure Hotel & Suites, Los Angeles
Los Angeles, CA
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712320 l

About This Job

We deliver exceptional guest care around the clock. Every day. You’re a natural at developing and fostering lasting relationships and your passion for service excellence is contagious. Solid experience enables you to lead with confidence, in the absence of a Front Office Manager and when the pressure’s on. Continuous improvement is your mantra and you love sharing what you know. Open, clear communication between guests, your team, and fellow departments translates into happy returning guests and smooth operations, no matter what the hour! If you’re ready to be a key contributor and accelerate your career, a Front Office Assistant Manager position with Interstate may be a great opportunity.

As Front Office Assistant Manager, you will

  • Oversee Front Office shift operations, enabling fluid communication and effective coordination between Sales, Reservations, Accounting, and all hotel departments to ensure smooth operations and optimal guest experience.
  • Skillfully guide a talented Front Office Staff, including Front Desk Agents, Bell Staff, and Guest Response (PBX) Department. Create an environment where motivated people want to join, learn, do their best, and advance. Lead by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Exercise your experience and relationship building talent to ensure delighted, returning guests. Enable open, clear communications between guests, your team and fellow departments. Keep a pulse on guest and employee interactions, transforming potential issues into opportunities to teach and elevate guest experience. Respond with prompt graciousness to guest requests and inquiries.
  • Keep the Front Office operating smoothly under your watch. Track supply levels and take necessary action to ensure systems and equipment are fully functioning, for optimal efficiency and associate safety.

Fundamentals

Two to four year college or equivalent education or experience is required, with two experience in a related position. Cash and credit handling experience is expected, along with regular computer, business software, property management system,  and switchboard operation.  To be successful in this position, excellent written and verbal English communication skills are required. This position also requires full mobility. Intended to offset the Front Office Manager’s schedule, enabling high visibility and elevating guest experience, this position requires weekend, evening, and holiday scheduling.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

The Westin Bonaventure Hotel & Suites, Los Angeles

404 South Figueroa Street
Los Angeles, CA 90071

(213) 624-1000

1,358 Room Hotel

www.marriott.com

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Our Hotel 

Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Visitors can stroll through our atrium lobby, and they'll immediately see why. Whether visiting for a leisurely weekend getaway, business meeting, or special event, our downtown Los Angeles accommodations define the essence of modern luxury. Guests can enjoy spectacular skyline views, access to over 40 specialty boutiques and restaurants, and unparalleled meeting and conference facilities. Discover LA's largest convention hotel - widely regarded as a 'City-within-a City' - sure to surpass all expectations.

A landmark attraction in its own right, this unique name in downtown Los Angeles hotels beckons guests with an exceptional setting:

  • Encompassing an entire city block in the heart of Los Angeles, California
  • Located in the midst of the business district, surrounded by prestigious companies
  • A short stroll to the Music Center, new LA Cathedral, and Disney Concert Hall
  • Only six blocks to the LA Convention Center and Staples Center
  • Just 20 minutes from Los Angeles International Airport (LAX)