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Front Desk Agent

posted April 24, 2019

Courtyard New Haven Yale
New Haven, CT
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753439 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard New Haven Yale

30 Whalley Avenue
New Haven, CT 06511

(203) 777-6221

207 Room Hotel

www.marriott.com

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Our Hotel

Adjacent to Yale University in Downtown New Haven, the Courtyard New Haven at Yale is your New Haven headquarters. Surrounded by the beautiful Yale University campus, the Courtyard’s prime downtown New Haven location puts travelers close to all that the city has to offer. At the hotel, guests can enjoy updated, spacious guest rooms and suites with free in-room high speed wireless Internet, a comfortable sitting area, 55’ flat screen television with unlimited streaming services and bathrooms finished in marble and granite. Our lobby has been redesigned creating a modern, sophisticated atmosphere with comfortable seating areas for guests to sit and relax, work, eat, or drink if they choose.