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Front Office Agent/Guest Services Representative

posted July 24, 2019

Hyatt Regency Westlake
Westlake Village, CA
633049 l

About This Job

This is the job description for GUEST SERVICE REPRESENTATIVE 


Job Title: Guest Service Representative 
Department: Front Desk 
Company: Dimension Development 
Reports To: Front Office/Operations Manager 
Supervises: N/A 
Job Description Date: May 1, 2014 

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. 

Job Responsibilities: 
1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell 
person or directly to guest as appropriate, without announcing room numbers. 
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, 
entertainment and travel directions. 
3. Keep records of room availability and guests' accounts. May make, confirm and cancel 
reservations for guests. 
4. Compute bill, collects payment and makes change for guests. May post charges such as room, 
food, liquor or telephone by hand or machine. 
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using 
equipment such as telephone, fax and switchboard. 
6. Understand and enforce the hotel company credit policies. Account for all cash and makes 
deposits in accordance with hotel and company policies. 
7. Take the initiative to greet guests in a friendly and warm manner. 
8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence 
of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. 
9. May make restaurant, transportation or entertainment reservations for guests; may deposit 
guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or 
champagne for special guests. 
10. Other duties as assigned. 

Job Skills: 
1. Speak clearly and listen carefully. 
2. Use personal judgment and specialized knowledge to give information to people. 
3. Communicate well with many different kinds of people. 
4. Change easily and frequently from one activity to another such as from typing to interviewing, 
to searching in a directory, to using a telephone. 
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. 

Job Qualifications: 
Education HS Diploma or equivalent. 
Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. 
Licenses/Certifications N/A



   About Us

Dimension Development Company

If you possess a commitment to excellence and the drive to make a positive difference in everything you do --- then we would like to talk with you! Our company believes in empowering our hotel management with the tools and resources necessary to achieve success for our owners, associates and 100% satisfaction for our guests.

Dimension has earned a reputation of success by sticking with a few, basic business philosophies:

  • Be affiliated with great brands!
  • Recruit and retain great people!
  • Continuously improve!

It's not complicated. Call it "the basics". But, we've built a winning tradition by:

  • Selecting winning development sites and capitalizing on well-timed acquisition opportunities.
  • Working with a winning combination of industry-leading lenders, architects, contractors, and vendor-partners.
  • Maintaining a geographically diversified portfolio of superior hotel product concepts in markets with upside growth potential.

Hospitality professionals seeking a opportunities for promotion, a reputable employer, work-life balance and training & development are invited to apply today!



About This Employer

Hyatt Regency Westlake

880 South Westlake Blvd.
Westlake Village, CA 91361

(805) 557-1234

262 Room Hotel

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Escape from the ordinary in Southern California to our newly decorated luxury hotel—Hyatt Regency Westlake, located minutes from the scenic beaches of Malibu, California. With a unique combination of outstanding business facilities and a resort-like atmosphere, our Mediterranean-style hotel is an oasis of sophistication in the Westlake Village business complex in Thousand Oaks. Designed for the modern traveler, our Westlake Village hotel offers inviting spaces where you can think, and places to get away and relax.

Careers at this hotel: Hyatt Regency Westlake