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Guest Service Agent (The Gallery Host)

posted June 15, 2019

Hyatt Place Portland-Old Port
Portland, ME
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755345 l

About This Job

Description
The Hyatt Place Portland Old Port is managed by Commonwealth Hotels, LLC. We are a leading franchisee of Hyatt, Marriott, and Hilton brands, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity. We embrace management values that include a Whatever It Takes attitude delivering the highest standards of both guest and associate satisfaction. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guest. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. At a Hyatt Place the style is relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand new hotel experience. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Currently we are looking for Guest Service Agents (Gallery Host) to create an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service.

Requirements
Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Qualifications:
Customer service experience is required, preferably in a hotel or related field

Must have schedule flexibility for both AM/PM shifts, weekends and holidays

Requires strong command of the English language to include speaking, reading and writing

Ability to learn quickly and work in fast paced position with guest interaction

Must be able to multi-task

Must be 18 years or older

A true desire to satisfy the needs of others in a fast paced environment

High school diploma or equivalent required

Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

Must possess basic computer skills, i.e. Word, Excel, etc.

Benefits
Benefits Offered to Full Time Associates:
Health, Dental & VisionFlex Spending AccountsBasic Life Insurance with HealthVoluntary Life InsuranceShort Term & Long Term Disability401 k Retirement PlanPaid Vacation & Personal DaysHoliday PayTravel DiscountsAnd Much Much More?.

Education
Customer service experience is required, preferably in a hotel or related fieldHigh school diploma or equivalent requiredMust have ability to work weekend and holidaysRequires strong command of the English language to include speaking, reading and writingAbility to learn quickly and work in fast paced position with constant guest interactionMust be able to multi-taskMust possess basic computer skills, i.e. Word, Excel, etc.Must be 18 years or older

Posted On: 11/26/18
Closing Date: Open Until Filled
Telecommute: No
Categories: Customer Service, Hospitality - Hotels - Tourism
Job Type: Regular
Job Status: Part Time
Pay Type: Hourly Wage
Similar Jobs: Within 25 miles of 04101, Customer Service, Hospitality - Hotels - Tourism

Email Applicants

Applications will be sent to: Alen.Saric@hyatt.com with the subject of Application: Guest Service Agents (The Gallery Hosts)

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About This Employer

Hyatt Place Portland-Old Port

433 Fore Street
Portland, ME 04101

(207) 775-1000

130 Room Hotel

www.hyatt.com

Our Hotel

Hyatt Place Portland-Old Port sets the standard for Maine hospitality as the only Hyatt hotel in the Pine Tree State. Visit our historic mansions and museums, iconic operas and ballets or explore Portland’s wide selection of breweries.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.