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Houseperson

posted October 23, 2019

Homewood Suites by Hilton Greenville Downtown
Greenville, SC
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737752 l

About This Job

Description

Parks Hospitality Group is seeking a highly enthusiastic and self-motivated hotelier to join our team as Houseperson for the new Homewood Suites by Hilton Greenville Downtown! Our newest hotel is opening May 2019. The hotel is ideally located in downtown Greenville in the heart of the West End Historic District, directly across from Flour Field, the home of the Greenville Drive minor league baseball team. This downtown, all suite, extended stay hotel is a short walk to all that Greenville has to offer. Come join the most dynamic hospitality team in Greenville!

Responsible for cleanliness of public and guest areas of the hotel while achieving on‐going guest satisfaction through service.

Essential Duties and Responsibilities

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for the Housekeeping Department.
  • Remove linens from rooms and transports to laundry.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and storerooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break‐room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Restock supplies in all common areas.
  • Reports any damages or maintenance problems to the Supervisor.
  • Turns over any lost and found items from public areas to the Supervisor immediately.
  • Complete additional deep-cleaning / seasonal cleaning functions as assigned.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • May be required to assist in the Food and Beverage Department as needed.
  • Support team members to ensure the team's entire workload is completed daily.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Perform other duties as required.

Requirements

  • Previous experience in cleaning public buildings.
  • Prior guest relations training.
  • Knowledge of proper chemical handling.
  • High school graduate or equivalent.

Additional Information

About Parks Hospitality Group . . . We are a family owned company based in Raleigh, NC focused on developing, owning and managing successful hotels. Parks Hospitality Group owns and manages eight hotels in North Carolina, South Carolina, and Tennessee with locations in Raleigh/Cary, Burlington, Greenville (SC), Nashville, and Asheville. We are proud franchise partners with Hilton Worldwide, Marriott International, Starwood Hotels and Hyatt and currently have multiple projects in our developmental pipeline. To learn more, please visit www.parkshotels.com

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About This Employer

Homewood Suites by Hilton Greenville Downtown

942 South Main Street
Greenville, SC 29601

(864) 406-9058

150 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Welcome to Homewood Suites by Hilton Greenville Downtown, located in the heart of the West End Historic District. We are situated on the corner of Main Street and Markley Street, directly across from Flour Field, the home of the Greenville Drive minor league baseball team. Our brand new downtown extended stay hotel is a short walk to all that Greenville has to offer, including restaurants, shopping, the Falls Parks on the Reedy and the Peace Center. We’re only a five minute drive to the Greenville Zoo and within 15 miles from Greenville-Spartanburg International Airport.

Our all-suite hotel offers spacious studio and one-bedroom suites equipped with all the comforts of home. Guests can prepare their meals in the fully equipped kitchen with a full-sized refrigerator, microwave, two burner stove and dishwasher. Then, relax with a book on a sofa bed or watch TV on our 50-inch HDTVs.