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Director of Labor Relations

posted April 28, 2019

Grand Hyatt New York
New York, NY
35245 l

About This Job


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Director of Labor Relations manages the relationship between the Hotel and various New York City Hotel Association and Unions. The selected leader will act as the liaison between Managers and Business Agents, focusing on dispute resolution and contract interpretation. This position may lead to further responsibilities throughout the local metropolitan Area hotels. The Director of Labor Relations reports directly to the Area Director of Human Resources and indirectly to the Hotel General Manager.

Essential Duties and Responsibilities:

  • Oversee the daily administration of the Collective Bargaining Agreement.
  • Educate managers and supervisors on the effects of historical work practices as well as actions that impact work practices.
  • Develop and conduct union contract training for managers and supervisors.
  • Work with Corporate Labor Relations with respect to contract interpretation and arbitrations.
  • Develop and maintain on-going lists of management initiatives and proposals for future contract negotiations.
  • Educate and guide managers and supervisors through the grievance process and on contract interpretation.
  • Represent the Hotel and act as the spokesperson at grievance and arbitration hearings.
  • Represent the hotel at labor negotiations.
  • Actively support managers and supervisors in the investigation of grievances with a focus on proactively resolving them internally.
  • Manage and evaluate the financial impact of labor practices and give appropriate recommendations to senior management.
  • Maintain grievance log and prepare statistical reports.
  • Develop and maintain professional working relationship with the Union.

Connected to the majesty and convenience of Grand Central Terminal, Grand Hyatt New York is the quintessential New York City hub, for exceptional dining, shopping and can’t-miss attractions.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Hyatt Hotels and Resorts offers a competitive benefits package which includes:

• Complimentary and discount room stays at other Hyatt Hotels and Resorts
• An extensive global network of advancement opportunities
• Competitive medical, dental and vision options
• Pre-tax commuter benefit
• 401k Retirement
• Fitness, mobile service and various other discounts are available to Team members


  • Graduation from an accredited four-year college or university.
  • Five or more years of progressive experience in Human Resources with an emphasis on labor relations.
  • Considerable knowledge of current trends and practices of labor relations.
  • Skilled in traditional labor negotiations and collective bargaining procedures.
  • Able to negotiate agreements and/or reach consensus with diverse and disparate interests: experience in drafting and writing contract language and Side Letters.
  • Skilled in effective, clear and persuasive oral and written communications to individuals and groups.
  • Skilled in resolving conflicts and gaining cooperation among competing interest groups.
  • Ability to provide leadership and counsel to Managers, Supervisors and associates.
  • Skilled in researching complex issues and developing recommended actions.
  • Strong interpersonal and communication skills.

About This Employer

Grand Hyatt New York

109 East 42nd Street at Grand Central Terminal
New York, NY 10017

(212) 883-1234

1,311 Room Hotel

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Welcome to Grand Hyatt New York. With a fabulous Midtown Manhattan setting, newly renovated rooms and friendly staff with a can-do attitude, our luxurious hotel offers convenient access to the entire Big Apple and a comfortable respite at the end of the day.

Just steps away from Grand Central Terminal, Grand Hyatt New York boasts an ideal Manhattan location, and from your hotel room it’s a pleasant stroll to Park Avenue, Fifth Avenue, Central Park, Times Square, Rockefeller Center, Broadway theaters and numerous opportunities for dining, shopping and entertainment.

A longtime legend on the New York scene, our newly renovated NYC hotel provides modern, sophisticated spaces that speak to both business and leisure travelers. The Hyatt Business Plan offers wireless internet, breakfast and other perks for corporate travelers, while the Explore Package is your ticket to the Museum of Natural History.

Expansive and impressive, our open lobby sets the stage for a luxurious experience. Soak in the artful atmosphere and stretch out in oversized guest rooms and suites, each outfitted with luxurious bedding, amazing showers and comfortable, high-tech workstations. Try the excellent farm-to-table cuisine at New York Central, the city’s freshest culinary hotspot, ask the knowledgeable concierge for local travel advice, and check in with ease like a VIP with Grand Hyatt New York’s personalized service. With an unbeatable Manhattan location in the heart of Midtown East, updated surroundings and high-tech elements, our hotel is a smart choice to get the most out of your stay in New York City.

View our Hyatt Destinations New York City guide for insider information on local culture, restaurants, shopping, events and more.