Search 17,757 current hospitality jobs

Front Desk Clerk

posted October 1, 2019

The Draftsman, Autograph Collection
Charlottesville, VA
Apply
692662 l

About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  1. Check guests in and out of the hotel according to hotel and/or brand standards.
  2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  4. Take, modify and cancel guestroom reservations.
  5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  9. Maintain cleanliness of Front Office area.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  1. Check guests in and out of the hotel according to hotel and/or brand standards.
  2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  4. Take, modify and cancel guestroom reservations.
  5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  9. Maintain cleanliness of Front Office area.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
Apply

About This Employer

The Draftsman, Autograph Collection

1106 West Main Street
Charlottesville, VA 22903

(434) 984-8000

150 Room Hotel

www.marriott.com

Upscale, boutique hotel in the heart of Charlottesville

The Draftsman is a distinctive Autograph Collection hotel situated on West Main Street in the heart of downtown Charlottesville, Virginia, with easy access to the University of Virginia, UVA Medical Center, surrounding wineries and the Blue Ridge Mountains. The perfect setting for vacation, business meetings and special events, the hotel features a farm-to-table restaurant, lounge, 2050 square feet of meeting space and a penthouse fitness center with views of the Blue Ridge mountains and the university campus. The Draftsman offers full connectivity, complimentary wireless Internet, on demand entertainment in guest rooms, mobile check-in and is pet friendly.