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Valet Supervisor

posted June 25, 2019

Norfolk Waterside Marriott
Norfolk, VA
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707835 l

About This Job

The Valet Supervisor is a working supervisor/lead, responsible for guiding and directing valet parking operations to ensure services are in alignment with guest/client expectations and established performance standards. The Supervisor will act as an ambassador for the hotel at all times with an understanding that you are a representative of the hotel.

Responsibilities:

  • Maintain an excellent level of client relations by responding and handling client requests, issues or investigations in a timely manner to ensure client satisfaction.
  • Oversee the training and coaching of Valet Parking Attendants at your location to ensure that performance standards are consistently met or exceeded.
  • Prepare schedules for Valets, maximizing coverage and optimizing efficiency at all times.
  • Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.
  • Set an example for Valets by being present and working during peak business periods and events.
  • Maintain flexibility and be available as needed in an on-call and troubleshooting capacity.
  • Communicate pertinent company policies and operational procedures necessary to maximize employee performance.
  • Ensure ongoing compliance to company safety programs and procedures.

Education:

  • College degree preferred but combination of education and experience will be seriously considered.

Professional/Related Experience:

  • Supervisory or management experience in a valet operation is required.
  • Experience in the hotel and/or hospitality industry is a plus.

Skills:

  • Must be able to drive both manual and automatic transmission vehicles.
  • Must possess a valid driver’s license
  • Position requires a high level of customer service.
  • Must be able to speak English fluently
  • Vehicle knowledge and insurance claims experience
  • Strong organizational skills
  • Excellent verbal/written communication skills
  • PC Literacy (Microsoft Office Suite)

Physical demands of the position may include:

  • Running
  • Climbing Stairs
  • Twisting and Bending
  • Working in inclement weather and extreme heat or cold.
  • Lifting up to approximately 40 lbs.

Job Type: Full-time

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About This Employer

Norfolk Waterside Marriott

235 East Main Street
Norfolk, VA 23510

(757) 627-4200

405 Room Hotel

www.marriott.com

Our Hotel

Refined luxury and stylish comfort come together brilliantly at Norfolk Waterside Marriott. Perched in the heart of the city's charming downtown historic district, our hotel is conveniently connected to Waterside Convention Center, also just moments from the USS Wisconsin and cruises on the Spirit of Norfolk. 

Guests can stretch out in their well-appointed room or suite, which offers river views, plush bedding and premium bath amenities. They can challenge themselves with a workout in our hotel's state-of-the-art gym or enjoy a swim in the heated indoor pool. Delicious dining awaits our guests at Shula's 347 Grill, as well as craft cocktails at The Lounge. 

Throughout every stay, guests will be treated to award-winning service by our friendly hotel associates; we're dedicated to making everyone's Norfolk visit as comfortable as possible. Join us downtown for a memorable experience at Norfolk Waterside Marriott.