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Room Attendant/Housekeeper

posted September 25, 2019

Home2 Suites by Hilton Pittsburgh/McCandless
Pittsburgh, PA
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Widewaters Hotels is looking for a enthusiastic and reliable Full Time ROOM ATTENDANT to join the Home2Suites Pittsburgh/McCandless Hotel. We offer benefits, excellent PAID TIME OFF & hotel discount program!! Apply today to join a growing TEAM!
647571 l

About This Job

Job overview

The Room Attendant is responsible for maintaining and cleaning the guest rooms of the hotel in accordance to hotel standards in a timely manner. The Room Attendant is also responsible for maintaining the floor hallways, carts, linen closets, etc. The Room Attendant is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

The Room Attendant is focused and responsible for the following:

  • Greet guests upon interaction with a warm and friendly greeting.
  • Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
  • Change bed linens and replace towels and other amenities.
  • Wipe down furniture and fixtures; dust furniture, walls or equipment.
  • Process guest items left in rooms according to lost and found policy.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Notifies guest services when service is complete so rooms may be sold. Report any room unable to be serviced within an appropriate timeframe to supervisor.
  • Report needed repairs of unsafe conditions to supervisor.
  • Check for proper operation of all guest room equipment including televisions, cooling system, hair dryers etc. Ensure all is in good working order prior to each day. Report any deficiency to the appropriate personnel to repair.
  • Ensure all guest rooms are secure at all times. This includes checking for proper operation of guest room doors and locks.
  • Report any items requiring maintenance to your immediate supervisor and/or engineering department.
  • Follow procedures for team cleaning and self-inspection programs.
  • Maintain linen cart and supplies in a neat and organized fashion and keep well stocked for the next day.
  • Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
  • Provide a professional image at all times through appearance and dress.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Maintain security of equipment, keys and supplies issued each day.
  • Be aware of guests’ needs; assist in providing a pleasant experience.

Requirements

  • Strong Guest Service Skills
  • Must have attention to detail and be customer service oriented.
  • Ability to communicate satisfactorily with guests, management, and co-workers
  • High School degree or equivalent.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions. 

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

Home2 Suites by Hilton Pittsburgh/McCandless

8630 Duncan Avenue
Pittsburgh, PA 15237

(412) 630-8400

119 Room Extended Stay

home2suites3.hilton.com

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At A Glance

Offering the ideal location just eight miles from downtown Pittsburgh, this modern, extended-stay Pittsburgh hotel is the perfect base for a long stay vacation or a business trip, with a number of Fortune 500 companies, colleges and leisure attractions nearby. Visit iconic exhibits downtown at the Andy Warhol Museum, watch the Pittsburgh Steelers play at Heinz Field, take the kids on a fun, educational day out at Carnegie Science Center, or visit the animals at Pittsburgh Zoo.

Relax in a spacious, customizable studio or one-bedroom suite, all equipped with moveable furniture and a range of modern amenities. Work at the desk with an ergonomic chair, watch movies on the 42-inch HDTV, feel at home in the living area with a sofa bed, and prepare a meal in the kitchen.