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Assistant Front Office Manager

posted May 13, 2019

Hyatt Regency Lexington
Lexington, KY
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Hyatt Regency Lexington Seeks Experienced Assistant Front Office Manager
740683 l

About This Job

       

Job Description

The Assistant Front Office Manager in conjunction with the Front Office Manager, will be a Driving Force for Hyatt Brand Standards of Service Essentials in all Guest Contact areas. It is imperative this individual upholds these Standards and ensures the Staff follows the example. Ensure efficient guest registration, check out and telephone service. Observe front desk agents, Night Auditors and Guest Services staff to ensure that established procedures are completed in accordance with policy procedure, i.e. proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly.

Position shares responsibility for the following departments: Front Office - Night Audit - Bell/Valet Staff

This position reports directly to the Front Office Manager.  

Job Requirements

Ability to work primarily the 2nd and third shifts. Able to work weekends. Familiarity with hospitality industry practices preferred. Previous Supervisor/Management experience.

Solid experience in Front Office including: Front Desk - Night Audit - Reservation - Bell/Valet Staff - Guest Services

Full Time Position

Experience at properties of similar size and quality beneficial.
The Hyatt Regency Lexington: 366 Rooms; Total Meeting Space: 19,284 sq.ft.;

Technical Requirements:
*Ability to motivate Front Office Employees to continuously upsell
*Track record training, cross training, and developing employees
*Understand scheduling to optimize financial performance while meeting employee scheduling
*Assure guest expectations are exceeded through proper employee training
*Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly
*Participate in MOD program

Managerial Requirements:
*Clear, concise written and verbal communication skills
*Ability to sell concepts and ideas to management, peers, and employees
*Demonstrate team-building experience
*Demonstrate ability to lead by example

Business Skills:
*Excellent time management skills
*Strong organizational skills
*Excellent knowledge of computers
*Strong customer service orientation and skills
*Exceptional detail in follow-up
*Solid scheduling experience
*Assume responsibility/accountability
*Create courteous, friendly, professional work environment
*Ability to quickly evaluate alternatives and decide on a plan of action

Educational Requirements: High School Education plus Hospitality Management Degree or Equivalent Experience  

Benefits

Most positions require weekend work and a background check.  Some of the OUTSTANDING BENEFITS offered to our FT associates include:  Medical, Dental, Vision, Short Term Disability, Life Insurance, Vacations, 7 Sick/Personal Days, 401K, and Discounted Rooms  
 

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About This Employer

Hyatt Regency Lexington

401 West High Street
Lexington, KY 40507

(859) 253-1234

366 Room Hotel

www.hyatt.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

Welcome to Hyatt Regency Lexington, a hotel where business travelers and families can enjoy unparalleled service and amenities.

Spacious guest rooms: 366 suite-inspired rooms with accessible options and free Wi-Fi, laptop safes & coffeemakers with Starbucks™ Coffee.

  • Indoor heated swimming pool
  • Outdoor sun deck
  • ATM
  • Safe deposit boxes at front desk
  • Valet parking
  • Laundry and dry cleaning for a charge
  • Room Service
  • Online check-in
  • Express checkout