Search 17,480 current hospitality jobs

Loss Prevention/Security Agent

posted July 27, 2019

Hilton Los Angeles/Universal City
Universal City, CA
Apply
The Hilton Universal is looking for a Loss Prevention Agent to join our amazing Loss Prevention team. Hilton is ranked by Fortune Magazine as a Best Place to Work in the United States! Please read the information below, submit your application, and come join the Hilton family!
745985 l

About This Job

What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

JOB OVERVIEW:

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

DUTIES AND RESPONSIBILITIES:

  • Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.  Answer house calls, assist guests and employees with respect to safety, security and hotel operations.  Initiate and follow-up all investigations of crimes committed against property and persons.  Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
  • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
  • Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.
  • Upon employment, all employees are required to fully comply with Hilton Universal City Hotel rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
  • Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
  • Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system.

 Qualifications and Requirements:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.                    
  • Must be able to read and write to facilitate the communication process.  
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Knowledge of hotel policy and fire-safety procedures.
  • Ability to operate hand held two-way radio and knowledge of ten codes.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Physical Demands 
  • Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
  • Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

Educational

High school or equivalent education preferred.

Experience

Minimum of one-year security related background required.

 Licenses or Certificates

Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required.  Must have or be able to obtain a CA Guard License.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Hilton Universal City Hotel standards.

What is great about this job?  

* Accrual of PTO (paid time off)

* Travel Perks! Stay at Hilton properties for as low as $35 per night

* Opportunity and room for growth! 

*Free Employee Meals! 

*Employee Gym 

*Discounted Metro Cards 

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Compensation: $16.63

Apply

About This Employer

Hilton Los Angeles/Universal City

555 Universal Hollywood Drive
Universal City, CA 91608-1001

(818) 506-2500

495 Room Hotel

www3.hilton.com

At A Glance

Situated just a block away from the entrance to Universal Studios and minutes from Hollywood, the Hilton Los Angeles/Universal City hotel is perfect for travelers looking to explore some of Los Angeles’ greatest attractions. All guest rooms and suites feature attractive decor and have high-speed internet access. The hotel employs a multi-lingual staff, including Mandarin and Spanish.

Keep up-to-date with work at any time in the 24-hour business center. Have a Hollywood wedding in the 16,000 sq. ft. Sierra Ballroom, or hold conferences and meetings in the hotel’s 32,000 sq. ft. of function space. Take a swim in the large outdoor swimming pool and relax in the whirlpool, or keep fit in the modern fitness room, fully equipped with cardio and weight machines. Enjoy local cuisine in the Café Sierra hotel restaurant, which offers California, Continental and Chinese cuisine in a modern, brightly lit setting.