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Event Manager

posted May 6, 2019

Richmond Marriott
Richmond, VA
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655430 l

About This Job

Job Description

SUMMARY

Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases of hotel events; primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

RESPONSIBILITIES

 Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

 Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.

 Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

 Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.

 Leads pre-event and post-event meetings for assigned groups.

 Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).

 Manages group room blocks and meeting space for assigned groups.

 Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

 Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

 Integrates current trends in event management and event design

Guest Satisfaction

 Sets a positive example for guest relations.

 Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

 Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

 Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

 Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

 Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement.

 Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Sales and Revenue Management

 Effectively up-sells products and services throughout the event process.

 Effectively manages customer budgets to maximize revenue and meet customer needs.

 Participates in customer site inspections and assists with the sales process when necessary.

 Manages revenue and profitability associated with events.

 Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Financial Management

 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

 Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.

 Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

 Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

Other

 Performs other duties as assigned to meet business needs.

Key Accountabilities

 Guest Scores – Cleanliness scores are at or above goal.

 Department Budget – expenses and wages are in line with budget.

 Associate Engagement – plans and actions implemented and measured.

 Par levels maintained.

SKILLS

 Effective sales skills to up-sell products and services

 Knowledge of menu planning, food presentation, and banquet and event service operations

 Ability to manage guest room and meeting space inventories

 Broad understanding of facility management (sanitation, maintenance, operations)

 Strong customer development and relationship management skills

 Knowledge of overall hotel operations as they affect department

 Knowledge of Event Technology products and services

 Knowledge of contract management and legalities

 Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling

 Strong communication skills (verbal, listening, writing)

 Strong problem-solving skills

 Strong customer and associate relation skills

 Strong organization skills

 Ability to use standard software applications and hotel systems

 Effective decision making skills  Effective influence skills

 Strong presentation and platform skills  Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA).

EDUCATION/EXPERIENCE

 College Degree (minimum 2 year degree) required; Bachelor’s Degree preferred

 Similar leadership role required (varies by size and complexity of property)


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About This Employer

Richmond Marriott

500 East Broad Street
Richmond, VA 23219

(804) 643-3400

410 Room Hotel

www.marriott.com

Managed by

Our Hotel

In the heart of downtown, the newly-renovated Richmond Marriott offers a blend of luxury and Southern charm. Connected via skywalk to the Greater Richmond Convention Center, our hotel in Downtown Richmond offers a prime location that puts you just steps from its historical past. Guests can experience the city's unique ambiance by taking the complimentary shuttle to a number of diverse dining and entertainment venues. The stylish guest rooms feature modern amenities including High-Speed WiFi, flat-screen TVs with premium cable, and our signature Revive® bedding. With over 26,000 sq. ft. of newly-renovated event space, the Richmond Marriott is an ideal location for hosting corporate events, small conferences, and weddings for up to 2,000 guests. Diners love T-Miller’s, the exciting, onsite sports bar, and often follow up with a cocktail in the Liberty Bar at the hotel. With first-class service and thoughtful amenities including a lobby Starbucks coffee shop, this Marriott stands among Richmond hotels.