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Banquet Captain

posted May 2, 2019

Georgia Tech Hotel and Conference Center
Atlanta, GA
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705234 l

About This Job

The Banquet Captain provides leadership and direction to staff with exceptional attention to detail and guest services. Assists with the planning, organizing and execution of all banquet functions. Oversee set-up and clean-up of food service for all banquet functions. Supervises Food and Beverage service to ensure exceptional service throughout the banquet. Greets and welcomes clients in charge and anticipates all requests. 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

  • Develop equipment maintenance schedules and arrange for repairs. 
  • Evaluate new products for usefulness and suitability. 
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 
  • Check storage areas for proper supplies, organization and cleanliness. 
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 
  • Reviews and understands the Banquet Event Order (BEO); facilitates team setup assignments      according to the BEO.
  • Ensures that tables have been set correctly and uniformly in assigned area, using:  clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware.  Confirm that table complements (salt and pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled.
  • Learns the menu for each function served and is able to explain the major ingredients and preparation methods for each item to be served.
  • Is  prepared to assist guest and staff at least 15 minutes prior to function start time.
  • Acknowledges and responds to all guests’ requests.
  • Keeps station neat and clean during service.      
  • Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures. 
  • Ensures guest has everything they need.
  • Set up buffet and other special food services tables/stations.
  • Break down buffet or other special food service tables and equipment.
  • Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
  • Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
  • Follows cash and guest check procedures at all times.
  • Learns and applies all procedures of proper service.
  • Assist co-workers whenever needed.
  • Remain up-to-date with hotel events and guests, as they affect the areas of responsibility.
  • Maintains responsible alcohol service certification.
  • Distributes liquor to bartenders for functions.
  • Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.

Coffee Break duties:

  • Sets up, services, breaks down and cleans all break areas and coffee break carts.
  • Presents each break attractively and completely; keeps each break clean throughout the day.
  • Presents all breaks within the time parameters outlined on the BEO.
  • Prepare all beverages correctly and according to conference center standards.
  • Secure all beverage coolers and lockable storage at each shift’s end.
  • Assist the set up staff if necessary.
  • Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures.

Education & Experience: 

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Experience in Banquet food service/
  • Minimum 21 years of age to serve alcoholic beverages.
  • Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
  • 2 years’ experience in Banquet food service.
  • Knowledge of various food service styles (i.e., French service, Russian service, Family Style service, Butler style service).
  • Must have good understanding of the English language.
  • Good communication skills both written and verbal.
  • Previous customer service experience
  • Basic arithmetic skills
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Georgia Tech Hotel and Conference Center

800 Spring Street
Atlanta, GA 30308

(404) 347-9440

252 Room Conference Center

www.gatechhotel.com

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THE BEST EQUIPPED HOTEL IN MIDTOWN ATLANTA

Work smarter and stay relaxed at one of the best-equipped hotels in midtown Atlanta. The Georgia Tech Hotel and Conference Center is where innovative conferences thrive and business and sophistication meet. In the heart of Atlanta’s vibrant Technology Square retail neighborhood, the only hotel on the Georgia Tech campus offers the perfect blend of a world-class conference center with the style and convenience of a chic city center hotel. We’re just moments from the Georgia World Congress Center and premier attractions, shopping, dining and nightlife.

Fully wired for business and steps from the Georgia Tech academic and administration buildings and athletic facilities, our hotel is ideally positioned for Atlanta GA corporate travelers and visiting Georgia Tech families, alumni and friends.

CONTEMPORARY ACCOMMODATIONS IN MIDTOWN

Each of the 252 guest rooms and four suites at the Georgia Tech Hotel and Conference Center surrounds you in chic, contemporary style and tech-savvy convenience. All rooms feature a cool, contemporary décor, rich wood furnishings, bright pops of Georgia Tech yellows and blues and views of the Tech campus or Midtown Atlanta Skyline.

Sink into a plush bed layered with premium linens and watch your favorite show on a high-definition 49" flat-screen TV or just gaze out at Midtown Atlanta’s vibrant streetscape. Take care of business at the dedicated work area or check in with the office using our complimentary high-speed wireless Internet access.