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National Sales Manager

posted May 1, 2019

Arizona Grand Resort & Spa
Phoenix, AZ
693545 l

About This Job

Summary of Position:

The National Sales Manager is responsible for the acquisition and contracting of group business of 81 – 744 rooms peak night from the all-important Association segment for the Arizona Grand Resort & Spa or The Scott Resort & Spa. This position may be located on property or home-based if candidate resides outside of the state of Arizona.

Essential Functions:

  • Meet or exceed your revenue goals as specified in the incentive document.
  • Solicit potential prospects on a daily basis with a minimum of 20 calls per day, 20 phone hours per month.
  • Determine quality of business: prospect, qualified prospect, best potential.
  • Follow through on all leads within 48 hours.
  • Meet and conduct all site inspections on property unless office is home-based.
  • Update accounts and most current lead source.
  • Update all accounts with current Presidents, CEO’s, and VP’s of Sales & Marketing for direct mail campaigns.
  • Develop an industry newsletter specific to the sales managers industry and mail quarterly.
  • Develop an operational sales and service action plan within 30 days, including minimum expectations on operations duties provided by Conference Services.
  • Maintain continuous communication between Sales, Spa, Club, Conference Services and the customer at all times.
  • Keep detailed notes and execute written agreements with all vendors and customers.
  • Travel to domestic trade shows and destinations minimum of (4) times per year.
  • Prospects and qualifies new group clientele from all available resources.
  • Ability to perform all essential functions within two weeks of employment.
  • Other tasks as assigned by the Director of Sales.


Education: High School Diploma required, college degree preferred.

Experience: Must have 5 + years of hotel group sales experience.  Prior experience managing the Association group segment is preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities: 

  • Ability to handle multiple tasks at one time.
  • Ability to use Microsoft Office, Delphi, and Windows operating system.
  • Skilled in sales presentations and utilizing sales tools such as PowerPoint, Excel and various digital collateral.
  • Ability to manage details effectively.
  • Ability to negotiate effectively.
  • Skilled at verbal and written communication.
  • Ability to maintain a professional image in tough situations.
  • Ability to learn and demonstrate the Resort’s service standards and AAA Diamond standards.

Personal Characteristics:

  • Behaves ethically.
  • Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job. 
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.


About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.