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Supervisor - F&B Part-Time

posted May 31, 2019

1 Hotel Brooklyn Bridge
Brooklyn, NY
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566587 l

About This Job

Job Description

POSITION OVERVIEW

Supports the outlet leadership team in providing supervision and direction to drive guest and team member engagement, achieve operational and financial excellence and uphold brand standards. The Food & Beverage Supervisor is responsible for day-to-day operations of the front of house teams for the assigned outlet.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Supervise daily restaurant shift operations and ensure compliance with all policies, standards and procedures. Understand team member positions well enough to perform duties in team members’ absence.

• Assist team members on the floor during meal periods and high demand times.

• Provide excellent customer service to all team members and respond quickly and proactively to team member concerns.

• Respond quickly and proactively to guest’s concerns and take ownership of guest complaints/problems until they are resolved or addressed.

• Improve service by communicating and assisting team members to understand guest needs, providing guidance, feedback and individual coaching when needed.

• Meet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfaction.

• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).

• Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs. Celebrate successes and publicly recognize the contributions of team members.

• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.

• Establish and maintain open, collaborative internal and external relationships and ensure direct reports do the same. Assist team in developing lasting relationships with guests to secure repeat business. Serve as a role model to demonstrate appropriate behaviors.

Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

• Train department team members; plan, assign and direct work; reward team members; address complaints and resolve problems. Empower team members to deliver the ultimate guest experience. Observe team member service behaviors and provide ongoing feedback.

• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.

• Build and maintain an organizational culture that maximizes employee engagement and attracts top talent. Ensure the environment of the department emphasizes motivation, empowerment, team work, continuous improvement and a passion for providing service. Encourage and build mutual trust, respect and cooperation among team members.

REPORTING RELATIONSHIPS

Reports to the Restaurant Leadership Team. The Food & Beverage Supervisor has oversight for front of house team members in the assigned outlet.

QUALIFICATIONS & SKILLS

REQUIRED:

• A post-secondary diploma or degree in a field of study related to this profession; 1 year of experience in a comparable position and/or an equivalent combination of education and experience.

• Detailed Food and Beverage knowledge; demonstrated strong supervisory skills; and proven achievements in optimizing guest and team member engagement and financial performance.

• Experience successfully supervising in a fast-paced environment and prioritizing demands.

• Strong interpersonal, team member relations and leadership abilities.

• Well versed in Food & Beverage financial aspects

• Technically savvy and familiar with Food & Beverage operating/budgeting systems and spreadsheets.

• Ability to identify and solve problems.

• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.

• Excellent verbal and written communication skills.

• Flexibility to meet the demands of a 24-hour operation

PREFERRED:

• Prior experience in a quality luxury hotel or restaurant brand; specifically in Restaurants and/or In-Room Dining.

• Fluency in a second language other than English.

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About This Employer

1 Hotel Brooklyn Bridge

60 Furman Street
Brooklyn, NY 11201

(347) 696-2500

194 Room Hotel

1hotels.com

Managed by

ABOUT 1 HOTELS

As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. All 1 Hotels properties are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. Additional information can be found at www.1hotels.com.

Some benefits of working with us - Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:

  • Sustainable, beautiful and inspiring work environment - You see and feel nature everywhere in the hotel - our hotel was built in Brooklyn Bridge Park
  • Work life balance: Paid Time Off, Holidays
  • Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free
  • Financial security - a great 401(k)/retirement savings plan
  • Career advancement, in-house training, education assistance.