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Guest Services Associate Part-Time

posted July 1, 2019

DoubleTree Resort by Hilton Hotel Lancaster
Lancaster, PA
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We Create Great Experiences! Come Join Our TEAM! We value and take care of our Team Members and provide a safe and friendly environment in which to work.
737862 l

About This Job

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following: 

  • ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available i.e. Hershey Park, etc. answers, screens, and routes calls.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Drives a company van as needed.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
  • Attending to Guest needs
  • Performs other duties as assigned.
    Supervisory Responsibilities
    This position has no supervisory responsibilities
    Education and/or Experience
    High School Diploma or General Education Degree (GED); or 1 year related experience
    and/or training in a similar capacity; or equivalent combination of education and experience.
    Certificates, Licenses, Registrations
    Hilton Brand Training required upon hire
    Valid PA Driver’s License

 

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About This Employer

DoubleTree Resort by Hilton Hotel Lancaster

2400 Willow Street Pike
Lancaster, PA 17602

(717) 464-2711

185 Room Resort

doubletree3.hilton.com

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Our Hotel

Doubletree Resort at Willow Valley is part of an extraordinary third-generation family business built in the heart of scenic Lancaster County, Pennsylvania. In 1965, the Thomas family set out to create a way of working and living based on treating everyone with the kindness and generosity of family, living out the tenets of their faith.

The Doubletree commitment to providing every guest a warm and sincere welcome, as represented by the signature Doubletree Chocolate Chip Cookie, is a perfect fit with the Willow Valley’s culture of warmth and hospitality. This caring attitude is appreciated by visitors from around the country as well as local residents, and the Thomas family is an active part of the Lancaster community.

DoubleTree by Hilton Mission

At DoubleTree, service is more than just giving guests a quick and efficient check-in and a clean room. DoubleTree is committed to providing more than what guests expect and strives to differentiate its services from competitors when travelers stay at any DoubleTree across the globe.

We call this a Culture of CARE

Caring
Attentive
Responsive
Empowered

It’s Doubletree’s commitment to total service quality. The CARE concept grew out of the belief that if you treat guests and team members with CARE, they’ll stay with you.