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Manager on Duty

posted August 31, 2019

Hilton Cairo Heliopolis
Cairo, Egypt
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695902 l

About This Job

Description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.



What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Requirements

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient and the ability to work well under pressure
  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel
  • A degree or diploma in Hotel Management or equivalent
  • An in-depth knowledge of the hotel, leisure or service sector


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About This Employer

Hilton Cairo Heliopolis

El-Orouba, Qism El-Noha
Cairo, 2466
Egypt

+20-2-22677730

588 Room Hotel

www3.hilton.com

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At A Glance

Welcome to Hilton Cairo Heliopolis, an iconic hotel in the presidential quarter just 10 minutes from the airport and 15 km from city center and the business district. Enjoy attentive service and unrivaled amenities such as 15 dining outlets, a wellness spa, beauty salon, two outdoor pools, a fitness center and sport courts. Corporate travelers have their choice of the largest event space in Cairo, and families will love our poolside cabanas and children’s playground.

  • Excellent location near convention center and Cairo airport
  • Stylish accommodations with city, pool or garden views
  • 15 diverse restaurants and bars plus 24-hour room service
  • Wellness spa with private treatment rooms and a beauty salon
  • Two outdoor pools (one heated) and 24-hour fitness center
  • Vast range of conference rooms and ballrooms for any event