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Front Desk Agent

posted November 2, 2019

TownePlace Suites San Antonio Riverwalk/Downtown
San Antonio, TX
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668017 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

TownePlace Suites San Antonio Riverwalk/Downtown

409 East Houston Street
San Antonio, TX 78205

(210) 271-3444

117 Room Extended Stay

www.marriott.com

Our Hotel

Our contemporary accommodations have a unique history, as the building was originally home to the Neisner Department Store and has now been transformed into our 117-room extended stay hotel in July 2010. Our hotel offers an unparalleled location near the city’s most popular activities. Regardless of your length of stay, you can take advantage of excellent amenities in your suite, including a kitchen and a comfortable work area. Enjoy a match of tennis with our partner, the San Antonio Tennis Association. Keep connected with complimentary Internet access, or unwind in front of your flat-screen TV. Hosting events and meetings at our hotel is stress-free, thanks to our experienced planning team. Our most convenient amenity is our excellent proximity to downtown San Antonio - from shopping and dining at the River Walk to the history and significance of the Alamo. It's all within your reach at TownePlace Suites San Antonio Downtown.