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Guest Service Representative - Graduate Annapolis

posted October 8, 2019

Graduate Annapolis
Annapolis, MD
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About This Job

Graduate Hotels Management is seeking a Guest Service Representative to join Graduate Hotels®, Graduate Annapolis. Graduate Hotels is a hotel collection targeting university-anchored markets across the country that celebrates each town's unique local culture and history.

RESPONSIBILITIES:

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

QUALIFICATIONS:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative:Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

About Us:

The Graduate Hotels Management is a Division of Schulte Hospitality Group that currently manages the Graduate Hotels® portfolio. Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 13 open and operating hotels across the U.S. and an additional 13 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically-integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

*Graduate Hotels Management is an Equal Opportunity Employer.

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About This Employer

Graduate Annapolis

126 West Street
Annapolis, MD 21401

(410) 263-7777

215 Room Hotel

www.graduatehotels.com

Managed by

Our Hotel

Our hotel rooms are ready for a night like you’ve never had before, where little moments of surprise and discovery will meet you down every corridor and around each corner, including Malin + Goetz amenities and complimentary Wi-Fi. Be prepared to be inspired.

Just a short stroll from the U.S. Naval Academy, St. John’s College and Chesapeake Bay, our hotel is located in the heart of the Annapolis Arts District. Guest rooms celebrate bayside style, Navy pomp and campus lore. Gather your crew for a cappuccino at Poindexter Coffee or enjoy fresh coastal eats and cocktails at Camp Severn Shore.

Just a short walk from the campuses of the U.S. Naval Academy and St. John’s College, Graduate Annapolis is the ideal location for your next event. With nearly 20,000 square feet of flexible event space, we offer a variety of distinct settings to host groups of up to 500 guests.

Savor the carefree spirit of summer at our restaurant Camp Severn Shore, with coastal bites and throwback drinks. Morning or late night, Poindexter Coffee serves up our signature breakfast sandwiches and café favorites alongside caffeinated creations.