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Front Desk Supervisor (Dual Brand)

posted June 3, 2019

Hilton Garden Inn Jacksonville Downtown Southbank
Jacksonville, FL
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About This Job

POSITION OVERVIEW:
 If you are an enthusiastic and driven individual that is passionate about delivering superior service and satisfaction, our dual Properties are now hiring for Front Desk Supervisor. Ideal candidates must have an outgoing and energetic personality, is expected to be able to smile all day to our Guests.  Have a flexible schedule, working weekends and holidays is a must. If qualified for full time, you will be eligible to receive benefits including holiday pay, vacation/PTO, health, dental, 401K match, life and disability insurance, Hilton discount worldwide. 
The position involves high guest contact and presents the first point of contact for all of our guests. Some responsibilities are assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction. Be open to cross train in other departments of the hotel. 
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
EDUCATION & EXPERIENCE:
  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred  
  • Minimum of 1-2 years of experience as a Customer Service Agent.
  • Previous cash handling experience
  • Prefer previous experience as a Front Desk Supervisor
QUALIFICATIONS:
  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment – front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. +
  • Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Knowledge of the local area.
  • Ability to suggestively sell.
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About This Employer

Hilton Garden Inn Jacksonville Downtown Southbank

1201 Kings Avenue
Jacksonville, FL 32207

(904) 396-6111

At A Glance

Guests can choose a one- or two-bed guest room or suite at the Hilton Garden Inn Jacksonville Downtown Southbank hotel, located in the San Marco area of downtown Jacksonville. Each room features a patented Garden Sleep System® bed, complimentary high-speed internet access, and a 37-inch flat-screen HDTV with cable and complimentary HBO®. Guests can savor a delicious cooked-to-order breakfast in The Garden Grille & Bar, or kick-start the day with a workout in the fitness room and pool. Business guests take advantage of the 24-hour business center and color printing, faxing, and copying services. The hotel is adjacent to Jacksonville’s Skyway rapid transport system and the Kings Avenue Parking Facility, meaning travelers enjoy an easy commute to their places of business or local attractions.

  • Located 18 miles from Jacksonville International Airport
  • 122 spacious guest rooms and suites
  • 1,500 sq. ft. of meeting space
  • Complimentary fully equipped fitness center