posted April 4, 2019Hampton Inn & Suites Lake Placid
The Hampton Inn & Suites by Hilton Lake Placid is a cozy lakeside hotel with incredible Adirondack views. The warm and welcoming 97 room hotel is set on the Southeast corner of Mirror Lake and offers a rustic Adirondack feel while offering our guests clean and modern accommodations. The hotel has become a service leader in Lake Placid and is now one of the top hotel choices for travelers coming to visit the area.
We are looking for individuals who have a passion for hospitality and are committed to ensuring our guests expectations are exceeded at all times.
Scope of Position
The Housekeeping Manager is responsible for overseeing all aspects of hotel cleanliness in rooms and public spaces, ensuring the excellent performance of the Housekeeping department, taking appropriate action to maintain or exceed brand conditions, standards, service and work practices. Assess compliance with all established standards as they relate to cleanliness, maintenance, safety and security. Effectively communicate throughout the day with Front Office, Maintenance, and other departments to ensure total guest satisfaction. Monitor consumption and order replacement of guest and cleaning supplies while maintaining budgeted objectives. Physically inspect guest rooms, public areas and exterior contact areas for cleanliness.
Duties and Supporting Responsibilities
Insuring guest satisfaction at all times
Providing anticipatory guest service
Exceeding guest expectations
Assuring guest and coworker safety and security
Resolve guest complaints while ensuring guest satisfaction
Manages housekeeping staff: hiring, counseling, performance evaluations, training and development.
Assists in the development of the department's annual budget.
Maintains cost control systems for staffing, linen inventories and cleaning supplies.
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecasted occupancy.
Prepares daily assignment sheets for all housekeeping employees.
Maintains room quality based on hotel objectives.
Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
Compiles and reports accurate status of guestrooms to front office.
Enforces standard procedures for the acceptance, security and return on guest lost and found items
Maintains productivity and labor cost goals.
There is no such thing as, "That's not my job."
We are an equal opportunity employer.
Strong verbal and written communication skills in the English language
Ability to multi-task
Self-Starter comfortable working alone and as part of a team
Professional appearance and demeanor
Must be able to stand on feet throughout shift, with intermittent periods of walking
Must always ensure a team work environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
2-3 year hotel experience
Set on the banks of the lake, the warm and welcoming Hampton Inn & Suites Lake Placid hotel offers a fabulous location in the Olympic Village. Enjoy views of the lakes and surrounding mountains, spacious accommodations and modern business and leisure amenities. The hotel is just a short walk through the park to the Conference Center and many shops in the Village. Improve your handicap at the Lake Placid Club golf courses, which offer 45 holes of championship golf. Hike one of the Adirondack’s 46 high peaks or spend the day relaxing on the public beach adjacent to the hotel, or on our patio overlooking the lake.
Relax in a comfortable guest room at this Lake Placid, NY hotel, offering a range of modern amenities and thoughtful touches, including a clean and fresh Hampton bed®, LCD TV, free WiFi, an ergonomic work area, microwave and mini-refrigerator. Many of our lake view rooms offer oversized balconies.