Search 16,360 current hospitality jobs

Reservations Agent

posted June 3, 2019

TPG Hotels & Resorts
Cranston, RI
Apply
Come join our FUN and collaborative team in our newly renovated Revenue Center!
501605 l

About This Job

Job overview

TPG is looking for a Reservation Agent! This candidate will handle reservation calls fro specific properties in the TPG portfolio.

This position will be based at our Corporate headquarters in Cranston, Rhode Island!


What you will be doing

  • Familiar with and correctly answer inquiries about hotel rooms, services, local attractions, etc. 
  • Follow the hotel’s rate structures, discounts and sell/upsell strategies.  Use superior customer service skills to build rapport, recommend and provide price quotes. 
  • Enters accurate reservations and changes into the computer.  Accommodate special requests when possible.  Cancel room reservations according to policies and procedures.
  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • On time and at work when scheduled, and in proper uniform if applicable.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.

Benefits

  • Health, Dental, Vision Insurance
  • Disability Insurance
  • Life Insurance
  • 401(k)
  • HOTEL DISCOUNTS
  • and more!
Apply

About This Employer

TPG Hotels & Resorts

1140 Reservoir Avenue
Cranston, RI 02920

(401) 946-4600

Corporate Office

tpghotelsandresorts.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"


About TPG Hotels & Resorts

TPG is considered among the nation’s elite hotel companies by evidence of its consistent national ranking as a top hospitality manager and top hospitality construction company. These results have earned TPG preferred status as an approved operator of all the major hotels brands including Hilton, Hyatt, InterContinental, Marriott, Wyndham, and Starwood.

Via TPG’s proprietary value optimization process, TPG creates unprecedented value by exploiting a hotel’s operational inefficiencies via techniques refined through years of hospitality management experience. Having sustained growth, invested, and operated through several market cycles, the company is able to position properties to prosper in up cycles and mitigate risk in down cycles through highly skilled hands-on management.

It is through TPG’s proven ability to tailor its value-add strategy, either as an owner/operator or third party hospitality manager, that lenders, servicers, portfolio owners and investors have repeatedly realized above market performance.

TPG Hotels & Resorts is a preferred operator of all the major brands including Hilton, Hyatt, IHG, Marriott, Starwood, and Wyndham.

National Portfolio

TPG has owned, developed or managed over 100 hotels representing more than 20,000 guest rooms. TPG is considered among the nation's elite hotel companies, a fact confirmed by its consistent national ranking as a top hospitality operator. These results have earned TPG Hospitality preferred status as an approved operator of all the major hotels brands including Hilton, Hyatt, IHG, Marriott, Starwood, and Wyndham.

TPG’s national portfolio of 60 hotels extends coast to coast throughout 23 states with 10,000 employees nationwide and 17,000 guest rooms representing approximately 20 million square feet.

Why People Like to Work for Us

At TPG Hotels & Resorts our strengths lie in the full integration of services—from strategic capital improvements to choosing the right brand and effectively managing operations. Success in hospitality is a combination of an excellent product, extraordinary service and keen financial management.

TPG Hotels & Resorts' large and diverse portfolio includes the nation's leading hotel brands—Hilton, InterContinental, Marriott and Starwood properties.

TPG Hotels & Resorts' senior executives average over 20 years of hospitality and real estate experience and are astute at balancing the priorities of our associates and guests. We believe that hotel value enhancement begins with rehabilitation, and that with vertical integration we can maximize revenues, product, and process.

At TPG Hotels & Resorts we are driven to deliver superior brand quality, value and service to our guests and owners.

People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.

TPG Hotels & Resorts supports an entrepreneurial culture by empowering managers and associates to make their jobs rewarding, enriching and fulfilling. Training programs are provided to encourage professional advancement as well as personal success and growth.

Our commitment to excellence in management, service and guest satisfaction is second to none. Being responsive to guest needs is a talent shared and nurtured by everyone at TPG. We believe that achieving exceptional service is invaluable to sustaining profitable operations over the long term.

TPG Careers