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Gallery Host (Front Desk)

posted April 18, 2019

Hyatt Place Fort Lauderdale 17th Street Convention Center
Fort Lauderdale, FL
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770730 l

About This Job

Job Description

Position Summary: The Gallery host greets guests, processes check-ins and check outs, issues room keys and resolves guest issues while complying with all brand standards, policies and procedures.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
  2. Follow the hotels rate structures, discounts and sell/upsell strategies.
  3. Coordinate all guest requests, inform guests of hotel services, features and room amenities
  4. Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
  5. Handle guest problems with courtesy, empathy and sincerity.
  6. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
  7. Cancel room reservations according to policy.
  8. Create conversations and share a moment by making a real connection with the guests.
  9. Report to work on time and in proper uniform.
  10. Perform other tasks as assigned by management.

EOE M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Requirements

Education: High school education or equivalent experience.

Experience: Customer service experience preferably in a hotel or related field.

Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

  • Knowledge or and ability to operate a computer and reservation system.
  • Ability to read, write and speak English.
  • Ability to stand for long periods of time and lift regularly up to 50 lbs.
  • Ability to provide friendly guest service with a smile.
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About This Employer

Hyatt Place Fort Lauderdale 17th Street Convention Center

1851 SE 10th Avenue
Fort Lauderdale, FL 33316

(954) 763-7670

126 Room Hotel

www.hyatt.com

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Our Hotel

When you're looking for a pre or post cruise stay, our casually chic hotel in Ft. Lauderdale is only half a mile to Port Everglades Cruise Port and three miles from the Fort Lauderdale/Hollywood International Airport.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.