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Housekeeping Supervisor

posted May 6, 2019

Hotel Granduca Austin
Austin, TX
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417298 l

About This Job

Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits majestically atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.Enjoy our 194 beautifully designed guest rooms and suites, six state-of-the-art meeting rooms, as well as the main ballroom with seating for 220 guests, that leads to a beautiful open-air courtyard. This exquisite luxury hotel is the only hotel in Austin to receive the prestigious Leading Hotels of the Worlddesignation.Experience the architecture and decor reminiscent of a private Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

The full-time Housekeeping Supervisor is responsible for ensuring that all guest rooms and public areas meet the highest standards according to LHW and Hotel Granduca. The Housekeeping Supervisor provides training, support and assistance to the Housekeeping team and conducts inspections to ensure services exceed our guests' expectations.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job. 

  • Supervise all housekeeping operations and ensure adherence to policies and proper housekeeping procedures
  • Adhere to the established standard of conduct, fire regulations and OSHA regulations
  • Assign rooms blocks to Housekeepers and update team on guests requests and VIP's list
  • Ensure linens and sundry items are adequately stocked and maintained in a neat and organized manner
  • Attend daily pre-shift and other meetings/training as required 
  • Provide support and assist the housekeepers and houseperson if necessary to ensure rooms are cleaned and ready within required timeline
  • Inspect all rooms (vacant and occupied) to ensure rooms are cleaned according to Hotel and LHW standards
  • Practice the Hotel Core Values and 3 Steps of Service
  • Adhere to the hotel and handbook policies and Standards of Appearance
  • Promptly remove Lost & Found items and log and store in the appropriate manner
  • Respect guest privacy and maintain confidentiality of information
  • Ensure housekeeping team maintains proper conduct on the floors and immediately address disruptive behaviour
  • Identify maintenance issues and promptly submit work orders to Engineering department
  • Handle all Sharps objects to ensure proper disposal and adhere to BBP regulations
  • Conduct random inspections and report issues to Manager
  • Maintain a professional, neat and organized appearance according to Hotel Granduca standards
  • Maintain on-going training with new and current team to ensure exceptional service, and the ability to anticipate our guests’ every need with genuine care and thoughtfulness

  • Ensure team remembers return guests' names, special needs and requests, maintains eye contact and smiles
  • Assist in maintaining a safe work environment at all times and promptly report injuries or incidents to Manager and Loss Prevention department
  • Perform other duties as assigned
  • Minimum high school diploma or equivalent 
  • At least 2 years' experience as a Housekeeping Supervisor in a luxury or full-service hotel
  • Must possess excellent organizational skills and ability to multi-task
  • Must be detailed oriented and demonstrate pride in work
  • Excellent command of English, verbal and written
  • Bilingual  - English and Spanish - preferred
  • Experience with Microsoft programs - Word, Excel, Outlook
  • Ability to understand verbal and written instructions and requests and communicate with guests and team members
  • Ability to delegate and provide clear and concise instructions
  • Ability to pull, push or carry at least 50 lbs
  •  Must be able to stand and walk for long periods, bend, kneel, crouch, and use both hands, see, hear, smell, touch 
  • Must be passionate about providing warm, engaging and personalized service
  • Ability to work scheduled shifts including AM, PM, weekends and holidays 
  • Knowledge of proper chemical handling required

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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About This Employer

Hotel Granduca Austin

320 S Capital of Texas Hwy SB Bldg B
Austin, TX 78746

(512) 646-3007

194 Room Hotel

www.granducaaustin.com

Hotel Granduca in Austin will be the Capital city's most luxurious boutique hotel

Located on Loop 360, just north of Bee Caves Road, the hotel is purposefully located a few minutes from downtown to offer quiet sophistication and elegance, in the magnificent, highly visible and accessible Westlake area.
 
Offering 194 luxurious rooms and suites, Granduca Austin will offer accomodations from 500 square feet all the way to 1400-square-feet. All rooms will feature complimentary wireless Internet as well as flat screen LED HDTVs. Just as Granduca Houston, the hotel will feature Tuscan-inspired décor with original Italian art and fine linens.