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Turndown Room Attendant

posted September 4, 2019

Hotel Granduca Austin
Austin, TX
417298 l

About This Job

Hotel Granduca Austin is the second jewel in the Granduca Hotels Group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that have the honor of being a member of the Leading Hotels of the World.

The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.Enjoy our 194 beautifully designed guest rooms and suites, fully equipped meeting rooms, and our fabulous and spacious ballroom that opens to a relaxing open-air courtyard. Experience the architecture and decor reminiscent of a northern Italian villa that offers a stunning view of the world below. Hotel Granduca Austin provides the perfect destination for meetings, special occasions, weddings or a memorable vacation.Visconti Ristorante & Bar offers a unique and unsurpassed dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

The PM Turndown Room Attendant is responsible for creating a warm and relaxing ambiance by providing genuine, personalized care and service that exceeds our guests' expectations.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Adhere to the proper turndown procedures to convert the guest room into a comfortable and relaxing retreat Maintain and replenish linen, supplies and amenities in guestroomsRefresh the beds, replace towels, clean rooms, replenish sundry items including water, coffee, tea, iceClean room and replace linens if necessaryCreate the proper ambiance by ensuring lighting and music are at acceptable levels according to the LHW guidelinesDeliver Lost & Found items to the Loss Prevention Office in a timely mannerFollow safety and sanitation procedures for all aspects of the position, including personal safety as well as work safetyRespect the privacy of guests and maintain confidentiality of informationEnsure proper procedures are followed when entering a guest room Adhere to hotel, OSHA and applicable laws and regulationsReport any unsafe conditions or unusual activities to manager or Loss PreventionMaintain a professional, neat and organized appearance and demeanor according to Hotel Granduca standardsPractice the Hotel Core Values and 3 Steps of ServiceRemember guests' names and special requests and address guests by name Communicate with supervisor to ensure timelines are metAssist team to ensure rooms are ready for guestsPerform other duties as assigned

At least 1 year housekeeping experience in a full-service or luxury hotel Minimum high school diploma or equivalentMust possess good written and verbal communication skills Good command of English and ability to understand instructions, verbal and writtenBilingual - English/Spanish - preferredMust demonstrate a pleasant and cordial demeanorAbility to effectively perform job with minimum supervisionExcellent organizational skills and ability to multi-taskAbility to stand, bend, reach, crouch, walk, use both hands, see, touch, hear, smellAbility to push, pull or carry up to 30 lbs. frequentlyMust be passionate about providing warm, engaging and personalized serviceMust be able to work primarily PM shifts including weekends and holidays

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


About This Employer

Hotel Granduca Austin

320 S Capital of Texas Hwy SB Bldg B
Austin, TX 78746

(512) 646-3007

194 Room Hotel

Hotel Granduca in Austin will be the Capital city's most luxurious boutique hotel

Located on Loop 360, just north of Bee Caves Road, the hotel is purposefully located a few minutes from downtown to offer quiet sophistication and elegance, in the magnificent, highly visible and accessible Westlake area.
Offering 194 luxurious rooms and suites, Granduca Austin will offer accomodations from 500 square feet all the way to 1400-square-feet. All rooms will feature complimentary wireless Internet as well as flat screen LED HDTVs. Just as Granduca Houston, the hotel will feature Tuscan-inspired décor with original Italian art and fine linens.