"Create Inspirational Moments"
* Ensure every guest feels care for valued and respected. You must assist guests with customer service in the capacity of Bell Person or Door Person. You will be cross- trained in the Door position and to help out as scheduled
*This position retrieves guest items from cars, buses, vans and carts. Grasps, lifts, carriers and/or loads luggage and packages on a bell cart to transport items throughout the hotel to a designated room. Navigates bell cart through public areas, guest room corridors and to elevators.
*Escorts customers to accommodations, visually inspects room and points out room features and directory for reference.
*Listens and responds with empathy to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
*Organizes and stores luggage as necessary in a designated area. Able to handle a large volume of luggage during peak periods.
*Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
*Delivers mail, packages, faxes, etc to specific guest rooms
*Maintains and posts hotel reader boards and public area signage
*Cleans and polishes carts and designated work area as needed
*Follows the required Hilton Standards and protocol and provides information as needed
*Reads and matches luggage tags, writes claims tickets and detaches portion to give to guest
*Assist with providing professional door service as needed according to schedule demands/ works with valet team to provide prompt service
-You must be hospitable, friendly, and work well with others
-Experienced Hospitality professionals preferred
-Applicant must be flexible to work a varied schedule which including working nights, weekends, and holidays
-Must be able to lift 100lbs and stand and walk for long periods of time/be able to work in inclement weather
-Able to handle large volume of luggage and great time management skills
-This is a tipped position
-This is a Full- time position
The Hilton Suites Chicago is a Drug-Free Workplace and we are an Equal Opportunity Employer
Just off Magnificent Mile and adjacent to the John Hancock, our all-suite hotel offers a unique experience near top downtown attractions. Guests can take in views of Lake Michigan and the city from our suites and top-floor indoor pool. They'll find delicious Japanese cuisine at Mirai Sushi Gold Coast and the newly opened Southern Cut Barbecue. We offer plenty of flexible spaces ready for your conference or low-key event.