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Guest Service Agent

posted August 7, 2019

Hampton Inn Chicago Downtown/N Loop/Michigan Ave
Chicago, IL
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hampton Inn Chicago Downtown/N Loop/Michigan Ave

68 E. Wacker Place
Chicago, IL 60601

(312) 419-9014

143 Room Hotel

hamptoninn3.hilton.com

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At A Glance

Hampton Inn Chicago Downtown/N Loop/Michigan Ave is situated on East Wacker Place, just south of the Chicago River and slightly west of Lake Michigan. Millennium Park is two blocks away and there are lots of attractions close to our Chicago Loop hotel. Travelers can visit one of Lake Michigan’s beaches, browse the upscale shops and boutiques on the Magnificent Mile, or discover the iconic architecture and contemporary art of Millennium Park. Enjoy shopping, dining, museums, entertainment and seasonal events at Navy Pier.

Guests can start their day with Hampton’s free hot breakfast buffet, or grab a free Hampton’s On the Run Breakfast Bag™, Monday – Friday. They can settle into a comfortable guest room at this Chicago Loop hotel. Then, relax on the clean and fresh Hampton bed® and watch the 42-inch flat-screen HDTV.

  • Landmark Chicago building near the Magnificent Mile
  • Convenient access to downtown Chicago and major attractions
  • Unique Jack's Place bar on the Lobby Level
  • Modern accommodations ideal for business and leisure guests
  • 24-hour fitness center, two meeting rooms and free 24-hour business center