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Guest Services Representative (PM)

posted May 9, 2019

Radisson Hotel & Conference Center Green Bay
Green Bay, WI
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We have an immediate full time opening offering advancement opportunities, free parking, on-site restaurants & discounted meals, health, dental, life & disability insurance, paid vacation & holidays, 401(k) program and company match and discounts on Radisson Hotel & Aimbridge Hotel stays.
763378 l

About This Job

Why People Like to Work for Us

  • Our Philosophy is to consistently deliver exceptional hotel service with the help of dedicated, caring employees thus outperforming the competition.
  • We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
  • Your role will be integral to the success of our company.
  • We strive to create a work place culture that values family, work life balance and community.

What you will be doing

  • Check guests into and out of their sleeping rooms. Document comments regarding guest or guest feedback in the Opera system.
  • Collect, process and document method of payment for each guest.
  • Provide direction, information and friendly, professional service to all guests.
  • Drive guests to/from the airport or local businesses in the absence of a bell person.

Requirements

Education & Experience:

  • Prior hospitality experience preferred.
  • Individuals are required to meet the minimum bonding standards.
  • Valid driver license in good standing.
  • Any combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.

Job Knowledge, Skills and Abilities:

  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

Working Environment:

  • Inside with protection from weather but not necessarily changes in temperature.
  • Confined work area with considerable traffic, frequent interruptions and noise from telephones, voices and office machines.
  • Periods of standing exceeding 90% of work shift are required.
  • Physical activities include standing, talking, hearing, seeing, sitting, lifting, carrying, pushing, pulling, stooping, kneeling, reaching, handling, fingering, bending.
  • Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income
  • Group Life, Voluntary Life and AD&D Insurance
  • Holiday and Paid Time Off (PTO)
  • Employee Assistance Program


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About This Employer

Radisson Hotel & Conference Center Green Bay

2040 Airport Drive
Green Bay, WI 54313

(920) 494-7300

353 Room Hotel

www.radisson.com

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.