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Guest Service Agent

posted April 10, 2019

Modus Hotels
Washington, DC
Join our culture of independent and spirited individuals delivering unique personalized experiences to our guests.
393545 l

About This Job


You will be at the center of the hotel's universe-the front office. You can look at it one of two ways. You can say "I check people in and out of the hotel and make sure I get proper payment by using the property management system and following established procedure." Or you can say "I am an ambassador for my city and host to its visitors. I create a warm and welcoming environment for our guests by sharing my knowledge of the area and concerning myself with their well being." One can be replaced by an iPad, the other can transform a guest's experience. Guess which one we are looking for?

  • Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism.
  • You will have excellent knowledge of the city and be on top of all the current happenings in the DC restaurant, entertainment and fitness arenas and be eager to share this information with our guests.
  • You'll know how to handle cash responsibly and reliably, and you'll be able to use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
  • You will have experience in providing customer service and you'll have proven your ability to lead.
  • Hospitality is a 24/7 gig, so you'll be prepared to pull all kinds of shifts 7am, 3pm, holidays and weekends. 


Modus Hotels is a lifestyle hotel company dedicated to consistently being best-in-class by delivering personalized experiences based on each guest's distinct needs. Our culture is one of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves. It's important to know that we have 10 core values that we live by; we'll expect that you will too. One more thing- we are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is stupid, disrespectful, bad business and won’t be tolerated. It’s also illegal.


About This Employer

Modus Hotels

1660 L Street NW, Suite 609
Washington, DC 20036

(202) 331-3800

Management Company

Welcome to Modus Hotels

Modus Hotels is a Washington, D.C. owner and operator of upscale lifestyle hotels.  Designed for the independent-minded traveler, each hotel in the collection offers a unique experience for those seeking an alternative to the predictability of an ordinary hotel...Our ethos is to provide our guests with inventive, personal and approachable service and amenities in residential styled settings.  Located in diverse cities and neighborhoods, we connect our guests with new experiences by providing wellness, fitness, dining and entertainment options to make each stay unforgettable.  Modus Hotel colleagues truly make the difference.  Our culture is made up of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves.