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Housekeeping Room Attendant

posted October 7, 2019

Holiday Inn Gurnee - Convention Center
Gurnee, IL
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77583 l

About This Job

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Education & Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.


Physical Requirements:

  • Flexible and long hours sometimes required.

  • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

  • Availability 7 days a week


Mental Requirements: 

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must work well in stressful, high-pressure situations.

  • Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

  • Must be able to work and understand financial information and data, and basic arithmetic functions.

  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.


Essential:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.

  • Maintain regular attendance in compliance with Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

  • Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.

  • Maintain a warm and friendly demeanor at all times.

  • Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

  • Thoroughly clean guestrooms according to standards.

  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

  • Remove all trash and dirty linen from guestrooms and hallways.

  • Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

  • Restock housekeeping cleaning cart for next day’s use.

  • Replenish chemical bottles.

  • Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

  • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

  • Handle items for “Lost and Found” according to the standards.

  • Attend meetings/training as required by management.

  • Perform other duties as requested by management.



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About This Employer

Holiday Inn Gurnee - Convention Center

6161 West Grand Hotel
Gurnee, IL 60031

(847) 336-6300

210 Room Hotel

www.ihg.com

Welcome to the Award Winning Smoke-free Holiday Inn Gurnee Convention Center. 

Discover a refreshing Lake County Illinois accommodation. When it comes to selecting the ideal accommodations for your needs, we will exceed your expectations in service, affordability and location. You will experience the difference when you walk in our doors. Our talented team members are here and ready to provide assistance with any request while you are visiting the Lake County area. Holiday Inn Gurnee Convention Center is the ideal choice for vacationers, business guests and traveling groups alike.

Discover a prime location between Chicago and Milwaukee along I94 connecting you to the Lake County corporate corridor as well as Southeast Wisconsin. Convenient to O’hare International and Milwaukee Mitchell International Airport as well as the Fortune 500 Pleasant Prairie Corridor.

Our convention center features 10000 square feet of flexible meeting space. Located just off the lobby, this private area is ideal for corporate meetings, events and social gatherings. Our largest meeting/event room is 9000 square feet with almost equally the same amount of pre-function space giving your group plenty of room to spread out. With the latest technology we can ensure a successful meeting and event.